Client Onboard Analyst

OverviewThe role is part of the TTS North America Client Onboarding Team, which coordinates client onboarding activities, including all account openings/maintenance, technical integration and onboarding of all Cash Management products across the Citi Treasury and Trade product suite. The candidate will be responsible for delivering on their POD portfolio of client onboarding requests/projects, working directly with clients and their global treasury organizations. The candidate must be able to participate and partner with key internal and external stakeholders to drive and deliver onboarding requests/projects to the highest standards. The Onboarding Manager will be the escalation point of contact for their POD and will support the Onboarding Documentation Specialist and Onboarding Technical Implementation Manager. The Onboarding Manager will be responsible for adherence to governance standards.Job Background/context: Citi Treasury and Trade Solutions Group provides integrated cash management and trade finance services to multinational corporations, financial institutions, and public sector organizations across the globe. Citi Digital Working Capital, with its full range of digital and mobile enabled platforms, tools and analytics, continues to lead the way in delivering innovative and tailored solutions to its clients. It offers the industry\'s most comprehensive suite of treasury and trade solutions, including cash management, payments, receivables, liquidity management and investment services, working capital solutions, commercial and prepaid card programs, trade finance and services.This role involves working within the North America TTS Cash and Trade Onboarding team delivering this wide range of product solutions within projects of varying complexity. The role requires the individual to form effective working relationships regionally and globally with key clients and stakeholders – Product, Technology, Coverage etc. The individual is required to have strong communication, diplomacy, and analytic skills. ResponsibilitiesSuccessfully coordinate onboarding of regional and global cash management solutions of all sizes and complexitiesContinuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report deal status, escalating effectively for “on hold” and slow moving dealsDisciplined application of structured management throughout the onboarding life cycle, ensuring effective control and timely deliveryEnsure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviewsCo-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi\'s global resources and escalation channels as required to ensure smooth deliveryEnsure detailed and timely functional partner engagement leveraging defined tools effectively (eg, CRM engagement and completed Customer Service handover process)Attending when necessary Client meetings in close cooperation with TTS Product Sales and Relationship ManagersEnhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post onboarding reviewsTracking and communicating internally the status of the dealsEffective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as requiredParticipate in staff forums and survey processComplete all mandatory and personal development training as stipulated by controls officer and team leadAdequately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparencyQualificationsA minimum of 3 to 5 years leading client projects and building excellent client experienceResults orientation, self-starter and evidence of proactively driving projectsExcellent communication, customer interaction and management skills. Negotiation and decision making / problem solving skillsAbility to prioritize and effectively manage and navigate through multi-faceted disciplines throughout the BankAbility to manage high and varying workload within a pressurized environmentExcellent work ethic - willingness to take a “hands on” approach to ensure all elements of the client request/project is delivered as specified. Attention to detail and experience of working in a controlled environmentAbility to thrive in a fast paced, dynamic environment with the capacity to embrace change and quickly adapt to new situations, changes in direction, and altering prioritiesEducation/CertificationBachelors / University, Post Graduate degree, or equivalent experienceJob Family Group: Customer ServiceJob Family: Institutional Client OnboardingTime Type: Full timePrimary Location Full Time Salary Range: $77,400.00 - $108,000.00Most Relevant Skills Please see the requirements listed above.Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate\'s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.This job opening is for an existing job vacancy.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr