Director, Transformation Delivery – Group Benefits Operations

As theDirector of Transformation Delivery, you will lead a high-performing team of Business Analysts to drive the successful execution of strategic transformation initiatives across Group Benefits Operations and the Canada Segment. You’ll support the end-to-end delivery of key features and enablers—from assessing business problems and gathering requirements to overseeing test strategy, user acceptance testing (UAT), business readiness, and reporting. You’ll collaborate closely with the Lead Product Owner, Product Owners, Engineering Managers, Operations, Product, Operational Risk, Process Optimization, and Change Management teams. Your strategic foresight, analytical rigor, and leadership will be instrumental in optimizing IT delivery, enhancing operational efficiency, and elevating customer experience. Position Responsibilities Transformation Delivery Leadership, in partnership with Lead Product Owner Lead cross-functional delivery of large-scale transformation initiatives spanning Operations, IT, Product, and Finance. Partner with Product Owners and Project Managers to develop and manage integrated project plans, milestones, and dependencies. Business Readiness & Change Enablement Oversee business readiness activities including risk assessments, training, documentation updates, and stakeholder engagement. Collaborate with Change Management to ensure smooth adoption and sustainment of new capabilities. Guide and support UAT planning and execution, ensuring teams are equipped to adopt changes effectively. Team Leadership & Development Inspire and develop a team of Business Analysts, fostering a culture of performance, innovation, and continuous improvement. Champion best practices in business analysis and agile delivery. Data Analysis & Insights Oversee the collection, processing, and interpretation of complex data sets. Develop predictive models, dashboards, and visualization tools (e.g., Power BI, Tableau). Identify trends, patterns, and opportunities for operational improvement. Required Qualifications 7–10 years of progressive experience in operations, administration, and transformation delivery. Proven leadership experience with a track record of building and developing high-performing teams. Exceptional problem-solving and communication skills, with a proactive approach to identifying and resolving issues. Strategic thinker with the ability to challenge the status quo and drive meaningful change. Strong organizational and prioritization skills, with the ability to deliver results under pressure. Deep understanding of business analysis core competencies and agile delivery methodologies. Preferred Qualifications Expertise in business process modeling, root cause analysis, and requirements management. Skilled in stakeholder engagement, negotiation, and conflict resolution. Proficient in Agile, Scrum, and SAFe frameworks. Familiarity with systems development lifecycle and tools such as JIRA, Confluence, and data visualization platforms. Ability to analyze trends and identify early indicators of risk or operational issues. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-HYBRID マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 recruitment@manulife.com までご連絡をお願いします。 Referenced Salary Location Waterloo, Ontario Working Arrangement ハイブリッド勤務 Salary range is expected to be between $131,710.00 CAD - $181,710.00 CAD. If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr