Regional Manager

Regional Manager - Transportation and Logistics Regional Manager, Transportation & Logistics is a strategic and operational leader responsible for performance, safety, and customer experience of multiple logistics operations across British Columbia. This role drives service excellence, cost efficiency, and employee engagement through disciplined execution and continuous improvement. Key Responsibilities Operational Leadership Oversee day-to-day logistics and service center operations across multiple facilities, ensuring compliance with company standards, policies, and regulatory requirements. Drive performance across key operational metrics — service, productivity, safety, cost, and customer satisfaction. Champion operational excellence through standardized processes, technology adoption, and KPI-based governance. Ensure alignment between local, regional, and national priorities to support consistent execution and scalability. Customer Experience & Relationship Management Serve as the regional advocate for customer experience, ensuring service quality, responsiveness, and high CSAT performance. Collaborate with Business Development and Customer Service to enhance onboarding, retention, and service recovery. Partner with Logistics Engineering, Finance and Commercial teams to identify margin improvement opportunities and develop customer-focused service solutions. Champion the use of Salesforce Service Cloud, Optimization, and TMS platforms to strengthen transparency and responsiveness. Financial & Strategic Management Develop and execute regional business plans aligned with national strategy, growth objectives, and cost targets. Manage P-L, budgets, and forecasts, ensuring disciplined cost control and revenue performance. Identify and implement efficiency initiatives that improve cost-to-serve while maintaining service and safety excellence. Contribute to national planning cycles and performance reviews with data-backed insights. People Leadership & Development Lead, coach, and develop a diverse team of managers, supervisors and professionals, fostering a culture of ownership, accountability, and teamwork. Conduct regular performance reviews, succession planning, and talent development to build leadership depth within the region. Promote an environment that values safety, inclusivity, and employee engagement. Model the company’s leadership values and serve as a visible ambassador of culture and continuous improvement. Continuous Improvement & Compliance Enable the adoption of Lean and CI principles across processes to help reduce waste, enhance efficiency, and maintain service consistency. Oversee safety programs, audits, and corrective action plans to maintain operational integrity. Partner with CI, IT, and Operations Excellence teams to standardize best practices and enhance process maturity. Qualifications Bachelor’s degree in business administration, supply chain management, logistics, or a related field (Master’s degree preferred). 7-10 years of progressive leadership experience in logistics, LTL, courier, or transportation operations with full P-L accountability. Expertise with Transportation Management Systems (TMS), logistics optimization tools, and CRM platforms such as Salesforce. Strategic and hands‑on leader capable of scaling operational excellence through people and process. Exceptional communicator and relationship builder, adept at influencing across functions and levels. Willingness to travel up to 25% across regional sites and ability to work in variable temperature environments. Compensation The annual compensation range for this role is $103,500 to $161,800, with a targeted base salary of $135,000 to $145,000. Benefits Lineage provides a safe, stable, reliable work environment, medical, dental, basic life and disability insurance, RRSP matching and paid time off. Equal Employment Opportunity Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination, harassment and retaliation. Lineage does not discriminate on the basis of race, color, age, national origin, religion, physical or mental disability, or any other protected status. We are committed to a diverse and inclusive workplace for all and provide accommodations for a fair and equitable access throughout the recruitment process. #J-18808-Ljbffr