Guest Services Lead – Customer Experience

2 days ago

Victoria, Canada Allied Universal Full time

Overview Company Overview: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions.

Start your phenomenal career with Allied Universal today Job Description Position Overview Allied Universal is currently hiring an experienced Guest Services Lead - Customer Experience to oversee daily guest services operations at a busy mall in downtown Victoria, BC, serving local shoppers and visitors year-round. We are seeking a Guest Services Lead to lead front-line staff and ensure every visitor enjoys a professional, welcoming, and high-quality experience. This is a full-time, permanent leadership role ideal for candidates with experience in retail, hospitality, or customer service supervision who thrive in high-traffic, public-facing environments. The Guest Services Lead serves as the primary point of contact for mall retailers and guests, ensuring consistent, professional guest services and a positive shopping environment.

Key Responsibilities

Lead daily guest services operations and deliver an exceptional customer experience Supervise, train, coach, and schedule Guest Services Representatives Act as the primary escalation point for guest and retailer concerns, resolving issues professionally Support mall events, promotions, and marketing initiatives Build and maintain strong relationships with mall retailers and tenants Oversee the mall gift card program, including inventory, reconciliation, and reporting Manage opening and closing procedures, cash handling, POS systems, and administrative reporting Required Qualifications 2-3 years of supervisory experience in retail, hospitality, or customer service Strong leadership, communication, and conflict resolution skills Proficiency with Microsoft Word, Excel, internet tools, and social media Ability to remain calm, professional, and solution-focused in a busy environment Experience in a mall, retail center, or other public-facing facility Skills And Competencies Customer-focused leadership style with strong organizational and attention-to-detail skills Confident decision-maker with a proactive mindset Reliable, adaptable, and team-oriented Comfortable working independently while leading others Why Join Allied Universal? Full-time, permanent leadership opportunity Competitive hourly wage with career stability Opportunities for career advancement within Allied Universal Educational Assistance Programs Work in a high-profile mall environment with a supportive management team Closing Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons. Requisition ID 2026-1526159 #J-18808-Ljbffr

  • Guest Services Lead – Customer Experience

    2 days ago

    Victoria, British Columbia, Canada Allied Universal Full time

    OverviewCompany Overview:We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior...

  • Guest Service Lead

    2 weeks ago

    Victoria, Canada Guardteck Full time

    Guest Service Lead **Job Opportunity: Guest Services Lead (Full-Time)**: - Location: The Bay Centre, Victoria BC_ - Reports to: Marketing Assistant/Guardteck Site Manager_ - Wage: $20.50/hour_ We are currently seeking a **Guest Services Lead** to oversee day-to-day customer interactions at The Bay Centre, focusing on delivering exceptional guest...

  • Guest Services Lead: Elevate Mall Experience

    2 days ago

    Victoria, Canada Allied Universal Full time

    A leading security firm is seeking a Guest Services Lead to supervise operations at a busy mall in Victoria, BC. The ideal candidate will have 2-3 years of supervisory experience in retail or customer service. Responsibilities include leading front-line staff, resolving guest concerns, and ensuring a welcoming environment. Candidates must possess strong...

  • Guest Service Representative

    2 weeks ago

    Victoria, Canada Allied Universal Full time

    Guest Service Representative **Overview**: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold...

  • Customer Experience Sales Lead

    1 week ago

    Victoria, Canada Merchant Quarters General Store Full time

    **WANT TO WORK AT VICTORIA'S COOLEST STORE!** **Located downtown right on the corner facing The Empress...** **BUSY **is an understatement!! If brands like **Free People, Birkenstock and Herschel** excite you and you love offering unreal **GUEST SERVICE, **then we would **LOVE** to have you!! We are searching for **CUSTOMER SERVICE TEAM LEAD**; a...

  • Guest Services Representative

    2 weeks ago

    Victoria, Canada Central Walk Mayfair Shopping Centre Full time

    Our Guest Services Representative ensures every customer interaction is carried out in a professional, courteous, and efficient manner. - Maintain a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations, promotional activities and comfort tools. - Proactively seek opportunities to create memorable customer...

  • Guest Services Representative

    2 days ago

    Victoria, British Columbia, Canada Central Walk Mayfair Shopping Centre Full time

    Our Guest Services Representative ensures every customer interaction is carried out in a professional, courteous, and efficient manner.Maintain a thorough knowledge of the shopping center's services, amenities/facilities, stores/locations, promotional activities and comfort tools.Proactively seek opportunities to create memorable customer interactions assist...

  • Guest Experience Front Desk

    2 weeks ago

    Victoria, Canada Blo Blow Dry Bar Victoria Full time

    Compensation: $18.50-$23 (including commissions) - Hourly wage - Commissions + Bonuses - Benefits Join the original blow dry bar franchise - and build a fulfilling career you’ll be proud of! Blo Blow Dry Bar has over 100 locations and is growing quickly. We believe in investing in our team members and giving them the lifestyle they deserve. - Our...

  • Catering Ops Lead: Elevate Guest Experience

    2 days ago

    Victoria, Canada Truffles Catering Full time

    A leading catering service in Victoria is seeking a skilled supervisor to enhance guest service and manage event operations. This role involves leading service teams, ensuring quality, and supporting training, planning, and execution at various locations. Ideal candidates possess supervisory experience, strong communication skills, and the ability to...

  • Guest Experience Agent

    7 days ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...