L1 NOC Engineer

NSC Global is currently looking for a L1 NOC Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in Mason, OH. Please review our website at www.nscglobal.com for more information on our organization.

The Network NOC resource will participate and assist in monitoring and troubleshooting within client’s network, rack and cable efforts within the on-premises data center, assist with vendor coordination of WAN circuits.

• Work within a remote team Responsibility for day-to-day operations of the TCE environments located in Calgary, Houston, Charleston West Virginia, and field locations through USA, Canada, and Mexico.
• Monitor the network events using the network monitoring and management tools
• Correlate events to identify root cause.
• Escalate to higher level teams as needed.
• Facilitate vendor coordination for circuit troubleshooting.
• Facilitate requests for network changes for WAN circuits, on premise data center network changes, routers, switches, VPN’s.
• Support implementation and configuration of new network environments for TCE projects
• Assist in troubleshooting efforts for infrastructure issues within the TCE Network estate
• Assist with procurement, tracking, and distribution of Network Hardware
• Hands on troubleshooting
• Assist other teams with troubleshooting at various different levels.
• Update CMDB with accurate CI information
• Provide Network related reports as requested.
• Interact with WAN vendors to ensure resolution of issues, SLA compliance, and maintenance.
• Comply with all SLAs associated with the TCE Data Network

Qualifications:

Education:

• Diploma in Computer Science certification completed or ongoing.

Work Experience:

• One year in networking technologies and operations
• Basic Knowledge of DC Network equipment
• Basic Knowledge of LAN Network equipment
• Basic Knowledge of WAN network equipment

                Work Requirements:

• Position based at Calgary TCE location.

Knowledge and Skill Requirements:

• Some Understanding of networking infrastructure (routers, switches)
• Exposure to VoIP solutions and capabilities
• Efficient problem-solving skills.
• Some Understanding of Network tools, Solarwinds, What’s Up Gold, NetScout etc.
• Good Understanding of WAN technologies
• Practical Understanding of Cisco technologies and uses.