Consultant Operational Support

Join to apply for the Consultant Operational Support role at Bell. Req ID: 427187 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments. Key Responsibilities Ability to deliver outstanding service in a constantly evolving environment Proven customer management skills and ability to implement solutions to improve the customer experience Meticulous and adheres to quality delivery at all times Active participation on Major Incidents through their lifecycle in order to meet expected SLA / SLOs up to resolution Ability to provide leadership and technical guidance on Major Incident conference calls. Act as the single point of contact for all customer escalations and service assurance related issues Proactive approaches to eliminate Problematic trends Produce and Review Post Mortem Reports in a timely manner Facilitate Governance meetings with various partners (Help Desk, Network & Field Services) Coordinate with internal teams, partners and suppliers to establish communications and manage expectations Ensure quality control on Problem/Incident activities Meet with Customer Service Account Managers on a regular basis to present results and action plans related to Problem Management activities Provide communications to internal business groups and executives throughout the Problems record life cycle Identify service improvement opportunities and analyze Risk Assessments Available for escalations outside of business hours (on rotation) Critical Qualifications 2+ years or more industry experience LTE/Wireless/Cradelpoint L950 Available on call Knowledge of telecommunications industry; More specifically in the following fields: Server management and storage Data Centers Managed Services (Voice and Data) LAN/WAN Shared Internet/BID SD WAN Applications (e-mail, client-server applications, guest captive portal… etc.) Security Solutions Wi‑Fi AP’s and WLC’s UTM/ISE/wIPS SIPT, BTCV, VOIP ITIL V4 Foundations Working knowledge of Maximo and Service Now Operational Tools Preferred Qualifications Electrical Engineering / Computer Sciences degree or equivalent Certification training in Cisco, Juniper, F5, and similar Network Vendors MicroStrategy Microsoft Office products TSM Framework and Best Practices SQL and Python scripting, Big Data Analytics Adequate knowledge of French is required for positions in Quebec. Additional Information Position Type: Management Job Status: Regular - Full Time Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting, Telecommunications, and Wireless Services Job Location: Canada – Ontario – Toronto  |  Canada – Alberta – Calgary  |  Canada – New Brunswick – Moncton  |  Canada – Nova Scotia – Halifax  |  Canada – Ontario – Ottawa  |  Canada – Quebec – Montreal Work Arrangement: Hybrid Application Deadline: 12/15/2025 Please apply directly online to be considered for this role. Applications through email will not be accepted. We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Created: Canada, ON, Toronto Bell, one of Canada's Top 100 Employers. #J-18808-Ljbffr