Director, Product Enablement

Join to apply for the Director, Product Enablement role at Payments Canada. Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we work diligently to ensure that payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day If you are passionate about payments and want to help ensure that these transactions in Canada are carried out safely and securely, working with us is for you. Who we are We are a public‑purpose, non‑profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry‑level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change. Our culture With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country, and develop and nurture meaningful connections that drive innovation in our ecosystem. Why join us? Do you want to make payments easier, smarter and safer for Canada? Join us today What we’re looking for The Director, Product Enablement plays a pivotal role in bridging the gap between product strategy, development and execution in a complex, highly regulated environment. They act as a “force multiplier,” building the systems, processes, and frameworks that enable product teams to execute efficiently, consistently and with compliance rigor. Your responsibilities Build and lead the Product Enablement Function. Establish a scalable Product Operational Framework for planning, launch and performance measurement. Develop and maintain a disciplined, agile Product Ideation process. Design and optimize product governance processes (including Stage‑Gate). Oversee the product technology stack (e.g., Jira, Confluence, analytics tools). Drive Product Planning and Roadmap Management. Develop and maintain a repeatable, transparent annual product planning and prioritization process. Implement and manage road‑mapping and analytics tools. Create and oversee the process for Annual Product Plans and Roadmap refresh. Deliver consolidated, data‑driven reports for leadership. Create and maintain comprehensive product documentation. Design and deliver internal and external training programs. Act as the central internal consultant on Product Management and Development disciplines, processes and frameworks. Partner with product and stakeholder teams to ensure new products meet regulatory standards and member needs. Build and mentor a small, high‑performing team to support ongoing enablement and operational excellence. What you need to be successful Undergraduate or graduate degree in Business, Economics or a related discipline. Minimum of ten (10) years of experience in Product Management, Product Operations or Product Enablement within the payments/financial services sector, including a minimum of ten (10) years in a people leadership role. Experience in regulated sectors such as financial services, payments, fintech or government. Demonstrated expertise in establishing and scaling product governance and operational systems. Experience embedding regulatory and compliance controls directly into the product lifecycle. Strong proficiency with data analytics and performance measurement. Exceptional written and verbal communication skills. Proven ability to lead and inspire cross‑functional teams. Strong problem‑solving orientation, capable of navigating ambiguity. Eligibility to successfully complete background checks. Salary range Based on qualifications and experience: $134,837 to $168,546. Please submit your application by November 21, 2025. What’s in it for you? Flexible, hybrid (remote/office) environment. Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible). Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents. Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days. 26 weeks of paid maternity and parental leave top‑up. Rewards and recognition program. Access to office gym facilities. Internal and external professional development opportunities. Fun team and organizational events. Monthly all‑staff forums led by our Executive Leadership Team. Our Commitment to Fair Hiring Payments Canada is dedicated to fair, transparent and inclusive hiring. We are an equal‑opportunity employer and value diversity. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements. It is important to remember that these tools support, but do not replace, human decision‑making. Our trained recruitment professionals and hiring managers always make the final hiring decisions. Our diversity, inclusion and equity commitment We are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued. We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca. We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview. Seniority level Director Employment type Full‑time Job function Product Management and Marketing Industries Banking #J-18808-Ljbffr