End-User Support Manager — ITSM, Intune

2 weeks ago


Toronto, Canada Woodbine Entertainment Full time

A leading entertainment company in Toronto seeks a Manager for End-User Support. This mid-senior level role involves overseeing Service Desk operations, ensuring exceptional service delivery and optimizing the end-user experience. Key responsibilities include managing incident resolution, supporting both on-site and remote users, and implementing best practices using Microsoft Intune. Strong leadership and technical skills are necessary, along with 5+ years of IT support experience, including 2+ years in a leadership capacity. The position offers a full-time contract in the information technology sector.
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