Bilingual Travel Specialist

About SunwingSunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with Vacation Express, SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.The OpportunityUnder Sunwing Vacations, we are looking for a Bilingual Travel Specialist to join us in making vacation dreams come true. As the Bilingual Travel Specialist, you will work with group travel bookings, and generate customer loyalty through excellent customer service, efficiency, and expert product knowledge. The Bilingual Travel Specialist manages all aspects of their wedding group travel files, including working with each individual guest, coordinating group file with tour operators/travel suppliers, payment collection, and all accounting pertaining to the file. The position reports to the Director, Travel & Operations, and will be located in Toronto, ON.What You’ll DoBe responsible for maintaining an average group level of 25 wedding groups (average 30-50 passengers), with the expectation to provide individualized customer service to each guest and understand their specific needs within the group.Be responsible for maintaining a positive and trustworthy relationship with individual clients which will result in referral bookings.Create wedding invite websites for each group.Maintain up to date records on group booking form, invoicing, and group status.Be responsible for all accounting and balancing of group files.Provide an exceptional level of customer service to guests at all times.Manage customer service calls/emails and respond accordingly.Identify opportunities to sell add on features, such as excursions, insurance, etc.Process travel requests and payments with suppliers in a timely fashion.Review and issue travel documents.Responsible to maintain current destination travel requirements and product knowledge.Responsible for advising clients on all destination, documents, and airline requirements.Other duties assigned by management.What You’ll NeedMust be bilingual in French and English.Previous Travel Consultant experience, 1 year minimumExcellent written and oral communication skillsSelf-starter with strong sales aptitudeStrong inter-personal skills, able to develop tight working relationship with customers and peersStrong negotiation and problem-solving abilitiesDemonstrates initiative and customer service excellenceExperience with TTS, TravelWorks, Sirev, and other booking enginesProficient in Windows Office (Email, Excel, Word, etc.).Experience with group bookings.Strong organizational and customer service skills.Excellent communication skills.General understanding of accounting principles, experience with accounting programs preferred.Multitasking abilities and time management are critical.Experience with selling excursions, insurance, etc.Travel Industry experience a must, preferable with group travel experience.A process driven individual with a drive to succeed.Ability to work well under pressure.Maintain high level of organization and attention to detail.Great team player with positive attitude.TICO certification requiredWork AbilitiesBeing able to manage multiple files with a variety of customers who have different expectations regarding serviceRely on third parties for timely information requested by the customersStay current with multiple promotions, internal and externalStay current with processes and system functionalityWhat We OfferHybrid Work OpportunitiesGreat travel perksGoodlifeCorporate DiscountComprehensive benefits packageRRSP Matching ProgramGrowth opportunitiesFree ParkingOpen concept, collaborative workspaceFresh Café with delicious snacks and meals at a subsidized priceOpportunity to give back through our social responsibility initiativesSee for yourself @sunwinglifeWe thank all who apply; however, only those who meet the qualifications will be contacted.We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email recruiting@sunwing.caLocation & CompensationToronto, Ontario, Canada | CA$55,000.00 - CA$65,000.00 #J-18808-Ljbffr