Field Implementation Consultant

Join to apply for the Field Implementation Consultant role at Lightspeed Commerce Hi there Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place Responsibilities Train and guide restaurateurs in-person to ensure their product instance is set up for success and they are successfully using our product. Install the K-Series Lightspeed product hardware. Collaborate closely with designated Field Account Executives to understand restaurateur needs and ensure a warm hand-off from sales. Consistently achieve activation (onboarding success) and onboarding CSAT targets and SLAs and deadlines for restaurant go-live dates. Maintain a high level of customer satisfaction through each stage of the post-sales relationship, including onboarding, follow-ups, and hand-off to customer success. Work with the restaurateur to understand their needs and ensure their workflows are set up for success, including guidance on best practice workflows. Ensure each restaurateur in your cohort has their product and customer data correctly set up and their integrations are set up correctly. Stay up to date with the product and hospitality best practices. Identify upgrade opportunities for payments, 3rd party add-ons and plan upgrades as appropriate. Conduct scoping calls (when needed) pre‑sale to determine restaurateurs set up needs. Document feedback to Product, Sales, and Operations to ensure we continuously improve our onboarding experience. Contribute as part of the wider team to achieve organizational objectives. Travel 4‑days a week to visit your customers providing training, configuration, and installation services. Qualifications Previous experience in a customer success role; experience in delivering training and professional services is a huge asset. Excellent time management and organizational skills. Exceptional communication in French and in English (verbal and written) and presentation skills. Fluency in English as a working language is required. Deep technical knowledge of hospitality industry. Ability to deliver results. Preferred Self‑starter that seeks to identify and improve processes. Knowledge and experience with Restaurant POS. Benefits A flexible work environment that empowers you to do your best work. A culture that celebrates performance. The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard. Career‑defining opportunities. Flexible paid time off and remote work policies. Equity options. Contributions to your pension plan. Training opportunities to grow your skills and career. Health and wellness credit. Time off to volunteer and give back to your community. Interest groups, employee‑led networks, social committees to sponsor sports teams. Computer purchase program to get your personal MacBook. Enhanced parental leave. Etc. Details Seniority level: Entry level Employment type: Full‑time Job function: Information Technology (Software Development) Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr