Store Manager- Ottawa, ON

6 days ago

Ottawa, Canada LensCrafters Full time

LensCrafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight. Position Store Manager – Ottawa, ON (Full‑Time; Requisition ID 913529; Store # 000939). Key Responsibilities Ensure the LensCrafters team provides unsurpassed customer service. Provide training and coaching to the team leveraging company‑provided programs. Analyze reporting to create and implement action plans to improve store KPIs. Drive store KPIs such as NPS, % sales to plan, customer count, complete pair, labor, training saturation, exam growth and others. Attract and hire a highly engaged team and ensure the store has the right people in the right place at the right time. Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs. Takes pride in the store and guides the team to execute operational, inventory and visual tasks flawlessly to ensure the best customer and patient experience. Ensures all company‑approved safety programs are implemented and maintained consistently per standards to maintain a safe and fun working environment. Basic Qualifications High school graduate or equivalent. 4+ years of management/supervisory experience. Comprehensive knowledge of operations, processes and business implications. Strong influencing and negotiating skills. Team‑building and management skills. Knowledge of current optical theory and merchandise. Strong communicator and listener. Basic math skills (addition, subtraction, multiplication, division). Sales skills. Familiarity with cash register, computers and calculators. Ability to manage time under aggressive deadlines. Preferred Qualifications College degree or equivalent. State licensure (if applicable) and/or ABO certification in non‑licensed states. LensCrafters Final Inspector Certification. LensCrafters Quality, Fitting and Adjusting Program. Previous experience in customer service and retail. Knowledge of current store merchandise. High level of business acumen to include detailed knowledge of LC Dashboard. Compensation & Benefits A competitive base salary with a bonus and/or commission plan, complemented by a first‑class total rewards package that may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, perceived domestic violence victim, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr

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