Bilingual Service Representative

Join to apply for the Bilingual Service Representative role at Empire LifeEmpire Life is proactively accepting applications for this Bilingual Service Representative position as our team regularly recruits for such resources throughout the year. This posting is an opportunity to express your interest for a future position with the Retail Operations team.Bilingual Service RepresentativeLocation: Hybrid - Kingston, ONEmpire life is looking to hire a Bilingual Service representative to join our Retail Operations teamWhy pursue this opportunityOur mission - Provide expertise and intelligent solutions to help Canadians navigate life with confidence.Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.What You’ll Be Working OnProcessing applications and service requests within established service standardsProviding prompt and accurate resolution to complex problemsInvestigating and analyzing simple cases and completing necessary follow-up changesProviding prompt and courteous resolution of enquiries regarding administration procedures and transactions on client accounts from both internal and external sourcesWhat we’re looking for you to have1+ years work experience in an office environmentBilingualism (English/French)Knowledge of word processing, spreadsheet, and database computer softwareAbility to prioritize and balance multiple tasks and navigate multiple systemsHigh attention to detail/accuracyAccess to stable and secure internet for remote workBeyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca. #J-18808-Ljbffr