Bilingual Test Support Agent

4 days ago

Vancouver, Metro Vancouver Regional District, Canada Acuity Insights Full-time
Provide essential support to applicants during the Casper test with Acuity Insights. This remote, part-time role requires both English and French fluency for effective communication. As a Bilingual Test Support Agent, you will help applicants navigate their tests by answering questions and troubleshooting technical issues. Your empathy and clear communication will ensure a smooth testing experience. With a flexible schedule that accommodates your commitments, you’ll work a minimum of 4 hours weekly, mainly during evenings and weekends.

Key Responsibilities
• Assist applicants during live Casper tests
• Troubleshoot common technical issues
• Monitor live tests for compliance
• Answer questions outside scheduled tests
• Review ID submissions and test recordings

Requirements:
• Fluency in English and French
• Strong communication and problem-solving skills
• Ability to stay calm under pressure
• Reliable computer and internet connection
• Commitment to supporting applicants effectively Help candidates succeed by providing crucial assistance during their Casper assessments while working with Acuity Insights. #J-18808-Ljbffr