Supervisor, Academic Administration

**Student Services:** Develops strategies and tools in order to facilitate successful integration into university life and ensure a positive student experience. Oversees student services, such as the Academic Office’s different service points, and the Student Mentoring Centre, and promotes service offerings at the faculty level to increase awareness and engagement among students, professors, and other members at the faculty level. Develops and promotes resources with the objective of meeting students’ need for academic success and an overall positive experience. Manages complex student cases and files, ensuring timely resolution through coordination with internal and external stakeholders, adherence to policies and regulations, and accurate documentation. Implements processes for tracking, analyzing, and reporting on these cases to identify trends and inform continuous improvement of services.* Bachelor’s degree in a related discipline or an equivalent combination of education and experience.* Five (5) years of demonstrated experience in a similar role within an academic setting.* Knowledge of postsecondary programs and academic regulations.* Experience with academic file analysis, such as academic performance, eligibility to graduate, admissions and international exchanges* Experience in interpreting and applying rules and regulations, ideally in an academic environment* Experience in project planning and coordination.* Experience in supervision and performance management.* Strong interpersonal and communication skills.* Knowledge of computer systems and software including spreadsheets, databases, Internet and e-mail.* Knowledge of quantitative and qualitative methods would be an asset.* Ability to succeed in a high-paced, high demand environment with strict deadlines* Ability to motivate a team and to collaborate with multiple stakeholders* Proven commitment to client satisfaction* Ability to work outside of normal office hours* Bilingualism – French and English (spoken and written)**Key Competencies at uOttawa:** Here are the required competencies for all or our employees at uOttawa: **Planning:** Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities. **Initiative:** Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible. **Client Service Orientation:** Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them. **Teamwork and Cooperation:** Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team. The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. **Note: if this is a union position:** The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more. *If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.***The University of Ottawa—A crossroads of cultures and ideas**The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong
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