Service Associate

2 weeks ago

Guelph, Canada University of Guelph Full time

Location: Guelph, ON, CA, N1G 2W1 Position Type: Temporary Full‑time (02/02/2026 – 09/30/2026) Temporary Absence of the Regular Incumbent Department: HR Services Posting Date: 01/07/2026 | Closing Date: 01/23/2026 General Purpose The University of Guelph is seeking a dynamic individual to join the HR Services team, with a strong background in payroll administration. The role supports the final stages of the multi‑year implementation of our new Human Resources Management System, including the integrated payroll platform, Gryphons at Work. Duties and Responsibilities Ensure accurate and timely processing of the University’s bi‑weekly payroll in compliance with federal/provincial legislation, university policies, and collective agreements/employee handbooks. Investigate and resolve payroll‑related issues, exercising sound judgment in determining necessary corrective actions. Serve as a subject‑matter expert on the new payroll system within SAP SuccessFactors, supporting internal stakeholders through the full employee lifecycle. Support the onboarding process by processing and verifying new hire information against offer letters, enrolling eligible employees in benefit programs, and ensuring compliance with legal and policy requirements through verification of work permits and provincial health coverage. Provide service and support to employees and departments through the FootPrints ticketing system. Collaborate closely with the Total Compensation and Payroll Services teams and provide payroll‑related insights and support across HR. Review, track, and monitor employee leaves of absence, ensuring compliance with applicable policies and legislation, timely payroll adjustments, accurate benefit coordination, and reporting. Serve as a trusted resource on payroll and benefit topics. Requirements Payroll Compliance Practitioner (PCP) certification preferred (completed or in progress). Two‑year community college diploma or equivalent experience. Demonstrated understanding of Canadian payroll principles and employment standards. Several years of hands‑on payroll experience, preferably within a unionized or complex organizational environment. Experience using HRMS or payroll systems—experience with SAP SuccessFactors is an asset. Strong attention to detail and a high level of accuracy in handling sensitive financial data. Excellent verbal and written communication skills. Proven customer service skills, with the ability to provide clear guidance on payroll and benefits matters. Proficient in Microsoft Office applications, particularly Excel and Outlook. High degree of professionalism, discretion, and diplomacy. Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Other | Industry: Higher Education At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our institution. #J-18808-Ljbffr

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