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Specialist, Information Technology

14 hours ago

Brantford, Canada ReturnPro Full time

Position: Specialist, Information TechnologyReturnPro is looking for a result driven, team and detail orientated, organized IT Support Specialist. The IT Support Specialist will assist with internal network changes and hardware implementations, troubleshooting, and maintenance of Information Technology (IT) systems. Assist with helpdesk related calls, emails, and tickets. This position requires understanding of networking, hardware, and infrastructure technologies.Primary ResponsibilitiesThis job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.Provide training and technical support to internal employeesProvide support for all desktop and laptop computers, associated peripherals (printers, fax, scanners, etc.), and end-user software through our internal help deskPrepare estimates used by management for purposes of planning, organizing, and scheduling workProvide training to new employees and other training sessions as requiredImplement and maintain computer hardware, including but not limited to, servers, workstations, and accessoriesRegularly evaluate our IT systems to ensure they meet the necessary demandsAssist directors and managers with network administration tasksEducate teammates about network security and best practices for computer usageInstall, update, and troubleshoot software used within the organizationInstall and troubleshoot network-related equipment such as patch panels, switches, and cablingAdminister telephone communications for internal staff including cellular and internal phone systemUtilize internal asset control systems to maintain software and hardware licenses and inventoriesHelp to maintain current security standards and assist in the ongoing development of our security infrastructureWork with IT Lead on network engineering to support best practices for the network infrastructureAssist in hardware and software deployment projects and rolloutsFacilitate the on-boarding and off-boarding of teammatesInteract with third-party service providers and vendors as needed to support core dutiesQualifications and RequirementsAbility to explain technical issues to technical and nontechnical staffA+ CertifiedNetwork, Cisco, or CompTIA certifications preferredExpert knowledge of Windows 10 and Office 365 troubleshooting with these and older3+ years of experience in information technologyFamiliar with a range of on-prem and SaaS software and hardwareKnowledge of hardware technology and conceptsExcellent verbal and written communication skillsExcellent interpersonal, negotiation, and conflict-resolution skillsExcellent organizational skills and attention to detailAbility to act with integrity, professionalism, and confidentialityStrong time management and project management skillsDemonstrated initiativeAbility to think creatively and problem-solve when faced with new challengesAbility to work independently, multi-task, and deliver quality work in an efficient mannerAbility to manage competing prioritiesAbility to succeed in a team environmentQualified candidates will align with ReturnPro’s core values, bringing collaboration, adaptability, and innovation to every aspect of their work while fostering sustainable, people-centric solutions #J-18808-Ljbffr