Human Capital Process Improvement Manager

18 hours ago

Calgary, AB, Canada PwC Full-time
Drive Human Capital process improvement at PwC Canada using standardization, automation, GenAI, and strong project management skills. Work in a hybrid environment. This Manager leads the HC Operational Excellence team within Internal Firm Services. You will collaborate with HC Business Partners and Human Capital teams to improve, align, and document xLoS processes. The assignment supports planned and bespoke services governed by defined SLAs and KPIs. Key Responsibilities:

Transform and simplify Human Capital processes with HCBPs Standardize and document processes across xLoS where possible Apply automation and GenAI to process improvement Provide guidance on process-related issues and challenges Foster continuous improvement across the HC team Requirements:

Ability to analyze, improve, and standardize processes Strong technical capabilities and automation-tool upskilling willingness Agile mindset and solutions-focused approach Ability to work effectively with cross-functional teams Strong leadership and communication skills Use process improvement, automation, GenAI, and Human Capital expertise to strengthen PwC Canada’s operational standards.