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Field Service Representative

1 month ago

Winnipeg, Canada AirPro SAR Services Inc. Full time

Field Service Representative (FSR) in WinnipegJoin to apply for the Field Service Representative (FSR) in Winnipeg role at AirPro SAR Services Inc.Field Service Representative (FSR) in Winnipeg1 day ago Be among the first 25 applicantsJoin to apply for the Field Service Representative (FSR) in Winnipeg role at AirPro SAR Services Inc.Make Your Mark Supporting Canada’s Search and Rescue MissionAre you ready to play a frontline role in one of Canada’s most meaningful aerospace programs?AirPro SAR Services Inc., a proud Canadian joint venture between Airbus Defence and Space and PAL Aerospace, delivers end-to-end support for the Royal Canadian Air Force’s Fixed Wing Search and Rescue (FWSAR) fleet. Our work matters, every mission, every part, every person. We are united by a single goal: to keep the CC295 Kingfisher fleet flying and ready to respond when Canadians need it most.We’re currently looking for a Field Service Representative (FSR) to join our growing team. You’ll be the critical link between AirPro and the customer, helping ensure fleet readiness at the Winnipeg Main Operating Base (MOB) while also supporting MRO activities as needed. This isn’t just a job, it’s a way to contribute directly to a national, life-saving mission.Duties and Responsibilities:Customer Interface: Serve as the main point of contact with the customer’s maintenance and operational teams, ensuring seamless communication and support after fleet entry into service.Technical Support: Collaborate closely with the AirPro engineering team to track, resolve, and implement technical solutions, while providing guidance on troubleshooting and maintenance tasks.Relationship Management: Build and maintain strong relationships with the customer’s technical organization, identifying and addressing operational concerns in technical documentation, procedures, and daily operations.Fleet Management: Assist the customer in tracking and resolving technical faults across the fleet, ensuring that all queries are appropriately addressed and that aircraft availability is optimized.Spare Parts Coordination: Provide technical assessments on frequent spare parts requests, identifying and addressing unforeseen needs that may impact fleet operations.Training and Guidance: Offer technical guidance to customer aircraft technicians and coordinate with them on procedures for reporting technical issues, managing component warranties, and implementing modifications as per service bulletins.Operational Assessment: Continually assess the aircraft fleet’s operational activity and report any relevant support issues, ensuring that the fleet is maintained to the highest standards.Liaison: Act as a liaison between AirPro’s engineering teams, and the customer to ensure alignment and effective communication. When applicable, provide liaison support with PAL Winnipeg MRO.Additional Responsibilities: Perform other duties as assigned to support the success of the FWSAR programme.Qualifications:Minimum five years’ experience in Aircraft Maintenance Engineering or Aerospace Engineering.EASA licence and/or A.M.E. license is an asset.Located in Canada or willing to relocate and work in Canada.Experience with multi-engine aircraft is required.Superior customer service and relationship-building skills.Effective communication skills in English; fluency in French is desirable.Proven ability to coordinate support services effectively.Flexibility and adaptability in a dynamic work environment.Strong analytical, critical thinking, and problem-solving abilities.Valid passport and ability to travel internationally for training and meetings as required.What We Offer:A role with purpose, supporting Canada’s SAR capabilitiesCompetitive salary and full health & dental coverageDefined Contribution Pension PlanEmployee & Family Assistance ProgramA chance to be part of a proudly Canadian mission, backed by world-class aerospace partnersWhy join us?At AirPro, we believe in the power of teamwork, trust, and Canadian ingenuity. This is your opportunity to make a difference, on the ground and in the air. Join us, and be proud of the role you play in supporting those who serve all Canadians.AirPro SAR Services Inc. values inclusion, equity, and diversity. We encourage all qualified candidates to apply.#AirPro#C295Kingfisher#ProudlyCanadian#FWSARSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesAirlines and AviationReferrals increase your chances of interviewing at AirPro SAR Services Inc. by 2xGreater Winnipeg Metropolitan Area 3 days agoCustomer Experience Representative - SalesService Sales Representative - First Aid and SafetyCustomer Service Representative (Part-Time)Inside Sales Representative, Winnipeg MBLeafFilter - Outside Sales Representative - Winnipeg (Canada)Greater Winnipeg Metropolitan Area 1 day agoRental Sales Representative - B2B / Outside SalesOutside Sales Representative - Climate ControlWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr