Claims Manager
7 days ago
Travel Claims Manager A growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. This is a newly created leadership position reporting to the Vice President of Operations, driven by significant growth in their US TPA business. Title: Travel Claims Manager Location: Hamilton Ontario, (Hybrid opportunity, 3 days in the office) The Opportunity You’ll oversee a dynamic team of approximately 30 claims professionals, including 3 team leads, who handle travel insurance claims for a major US insurer client. This young, university‑educated team requires a hands‑on leader who can provide mentorship, drive operational excellence, and implement innovative solutions to enhance efficiency. The role focuses on managing various travel claims including cancellations, delays, medical emergencies, baggage issues, and student accidents. While these claims are typically straightforward and short‑term in nature, success requires strong leadership capabilities, excellent relationship management skills, and experience implementing process improvements and technology solutions. What You’ll Do Lead and Develop Your Team Provide direct coaching and mentorship to claims examiners and team leads Develop team leads into supervisors through hands‑on guidance Build a high‑performing culture focused on quality, efficiency, and continuous learning Handle complex escalations and support individual team members with challenging files Drive Operational Excellence Manage daily claims operations ensuring adherence to KPIs and service standards Champion process improvements to increase efficiency and reduce cycle times Lead implementation of e‑claims systems and AI‑powered tools Oversee litigation files and ensure regulatory compliance across all activities Manage Key Relationships Collaborate with US client representatives (major insurer) on service delivery Partner with VP of Operations on strategic client matters Work cross‑functionally with training, customer service, and product teams Ensure policy interpretation aligns with client requirements and regulatory guidelines Ensure Quality and Compliance Review claims for coverage determination and financial liability assessment Maintain comprehensive reporting on claims metrics, trends, and outcomes Stay current on travel insurance regulations and industry best practices Uphold documentation standards for audit and compliance purposes What You Bring Experience Requirements 10+ years of progressive claims leadership experience with proven results Track record managing teams in high‑volume, fast‑paced environments Demonstrated ability to manage and develop supervisors or team leads Strong background in process improvement and system implementation initiatives Experience with claims technology platforms and automation tools Preferred Background Health, accident, or benefits claims experience, will be considered Third Party Administrator (TPA) environment experience is nice to have Exceptional leadership and people development capabilities Strong communication and interpersonal skills for client and team engagement Analytical mindset with excellent problem‑solving abilities Hands‑on management approach with willingness to work directly with team members Customer‑centric philosophy with commitment to service excellence Ability to remain composed under pressure while managing competing priorities Compensation: Competitive salary, bonus, benefits, Group RSP #J-18808-Ljbffr
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Claims Manager
4 weeks ago
Burlington, Canada DGA Careers Inc. Full timeTravel Claims Manager A growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. This is a newly created leadership position reporting to the Vice President of Operations, driven by significant growth in their US TPA business. Title: Travel Claims Manager Location: Hamilton Ontario, (Hybrid...
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Underwriting & Claims Associate
2 weeks ago
Burlington, Canada Modern Specialty Insurance Ltd. Full timeModern Specialty Insurance Ltd. (MSI) is an independent Canadian owned MGA with program specific opportunities targeting the Commercial Transportation, Niche Habitational, and Small to Medium Enterprise sectors. Through our close relationships with our broker partners, we have identified the need in these categories and have crafted leading edge programs to...
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Claims Coordinator
6 days ago
Burlington, Canada Sofina Foods Inc Full timePosition Summary Key Accountabilities - Lead the end-to-end management of occupational and ensuring compliance with WSIB reporting and timelines. - Analyze case details to determine eligibility, escalate concerns, and develop objection rationales when necessary. - Act as the primary point of contact with WSIB and site stakeholders throughout the duration of...
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Claims Office Assistant
6 days ago
Burlington, Canada Greater Toronto Adjusters Inc. Full timeGreater Toronto Adjusters Inc. (“GTA”), conveniently located in Burlington, is seeking a full-time, in-person, office professional that can help with the administration of claims and provide support on files. **Why should you consider a career with GTA? We are proud of our people and it shows**: - You will be part of an office team and learn more about...
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Bodily Injury Claims Adjuster I
4 days ago
Burlington, Canada CUMIS Services Incorporated Full timeCompany: CUMIS Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid Language: This role operates in English. **The Opportunity**: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize...
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Claims Advocate
2 weeks ago
Burlington, Canada Modern Specialty Insurance Inc. Full time**Claims Advocate Representative - MGA Insurance Program** **Location: Burlington Ontario** **The Claims Advocate Representative is responsible for advocating on behalf of our insurance customers in claims situations where necessary, as well as managing data of our insured clients and setting up new claims within our system. The Claims Advocate...
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Accident Benefits Claims Advisor
7 days ago
Burlington, Canada Sécurité Nationale Compagnie d'Assurance Full timeDescription :TD Insurance is an integral part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers. We help protect our clients from the ‘accidents of life’ by offering a wide range of products, including credit protection, life, health, travel, home, and auto insurance. With more than three million...
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Accident Benefits Claims Advisor, Western Region
3 weeks ago
Burlington, Canada Desjardins Full timeAccident Benefits Claims Advisor, Western Region 2 days ago Be among the first 25 applicants Responsibilities Investigate, evaluate, and negotiate accident benefits claims of low to moderate complexity, ensuring compliance with applicable legislation and internal guidelines. Maintain clear, timely, and empathetic communication with clients, providing regular...
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Claims Specialist, Accident Benefits
7 days ago
Burlington, ON, Canada Desjardins Group Full timeAs a Claims Specialist, Accident Benefits, you support and coach a team of advisors responsible for the management of Accident benefit claims. In addition to reviewing claims, you analyze risk, provide settlement opinions for complex claims and help internal advisors develop their technical skills. You share ideas and provide support in the management of...
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Claims Specialist, Accident Benefits
7 days ago
Burlington, ON, Canada Desjardins Group Full timeAs a Claims Specialist, Accident Benefits, you support and coach a team of advisors responsible for the management of Accident benefit claims. In addition to reviewing claims, you analyze risk, provide settlement opinions for complex claims and help internal advisors develop their technical skills. You share ideas and provide support in the management of...
