Claims Manager

4 weeks ago

Burlington, Canada DGA Careers Inc. Full time

Travel Claims Manager A growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. This is a newly created leadership position reporting to the Vice President of Operations, driven by significant growth in their US TPA business. Title: Travel Claims Manager Location: Hamilton Ontario, (Hybrid opportunity, 3 days in the office) The Opportunity You’ll oversee a dynamic team of approximately 30 claims professionals, including 3 team leads, who handle travel insurance claims for a major US insurer client. This young, university‑educated team requires a hands‑on leader who can provide mentorship, drive operational excellence, and implement innovative solutions to enhance efficiency. The role focuses on managing various travel claims including cancellations, delays, medical emergencies, baggage issues, and student accidents. While these claims are typically straightforward and short‑term in nature, success requires strong leadership capabilities, excellent relationship management skills, and experience implementing process improvements and technology solutions. What You’ll Do Lead and Develop Your Team Provide direct coaching and mentorship to claims examiners and team leads Develop team leads into supervisors through hands‑on guidance Build a high‑performing culture focused on quality, efficiency, and continuous learning Handle complex escalations and support individual team members with challenging files Drive Operational Excellence Manage daily claims operations ensuring adherence to KPIs and service standards Champion process improvements to increase efficiency and reduce cycle times Lead implementation of e‑claims systems and AI‑powered tools Oversee litigation files and ensure regulatory compliance across all activities Manage Key Relationships Collaborate with US client representatives (major insurer) on service delivery Partner with VP of Operations on strategic client matters Work cross‑functionally with training, customer service, and product teams Ensure policy interpretation aligns with client requirements and regulatory guidelines Ensure Quality and Compliance Review claims for coverage determination and financial liability assessment Maintain comprehensive reporting on claims metrics, trends, and outcomes Stay current on travel insurance regulations and industry best practices Uphold documentation standards for audit and compliance purposes What You Bring Experience Requirements 10+ years of progressive claims leadership experience with proven results Track record managing teams in high‑volume, fast‑paced environments Demonstrated ability to manage and develop supervisors or team leads Strong background in process improvement and system implementation initiatives Experience with claims technology platforms and automation tools Preferred Background Health, accident, or benefits claims experience, will be considered Third Party Administrator (TPA) environment experience is nice to have Exceptional leadership and people development capabilities Strong communication and interpersonal skills for client and team engagement Analytical mindset with excellent problem‑solving abilities Hands‑on management approach with willingness to work directly with team members Customer‑centric philosophy with commitment to service excellence Ability to remain composed under pressure while managing competing priorities Compensation: Competitive salary, bonus, benefits, Group RSP #J-18808-Ljbffr

  • Claims Manager

    1 week ago

    Burlington, Canada DGA Careers Inc. Full time

    Travel Claims Manager A growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. This is a newly created leadership position reporting to the Vice President of Operations, driven by significant growth in their US TPA business. Title: Travel Claims Manager Location: Hamilton Ontario, (Hybrid...

  • Commercial Lines Claims Manager

    2 weeks ago

    Burlington, Canada OneDigital Full time

    Commercial Lines Claims Manager – OneDigitalJoin OneDigital as a Commercial Lines Claims Manager and help businesses protect and thrive through expert claims management.ResponsibilitiesSubmit claims to carriers through direct channels or intermediaries and confirm accurate reporting with insured parties.Maintain and update loss information for insureds,...

  • Claims Advocate

    1 week ago

    Burlington, Canada Modern Specialty Insurance Inc. Full time

    Overview: Role: - Send notification to client and communicate with insurer and adjusters as required - Monitor initial reserve, payouts and claim status as required - Monitor and update claims policy system with required status updates, review cheque status or cancellation and provide updates as required to management - Track claims reserves, open to close...

  • Workers’ Compensation Claims Administrator

    1 day ago

    Burlington, Canada Organizational Solutions Full time

    **Job description** Are you a recent graduate in Health/Office Administration, Occupational Health, Human Resources, Paralegal studies, or any Health related field? OSI is a well-established Canadian Company in the business of care and we are looking for driven, caring individuals who share our same passion for helping individuals to return to...

  • Specialist, Health, Safety

    5 days ago

    Burlington, Canada City of Burlington Full time

    A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors, and employees; and prioritizes continuous opportunities for you to learn and grow. We don't just spend time attracting...

  • Accident Benefits Claims Advisor

    1 week ago

    Burlington, Canada Desjardins Full time

    OverviewAs an Accident Benefits Claims Advisor for Ontario, you focus on proactive, positive communication with clients to promote and facilitate recovery for accident‑related impairments. You investigate, evaluate and negotiate accident benefits claims and help maintain business relationships with members and clients. You contact clients to establish...

  • Accident Benefits Claims Advisor

    1 week ago

    Burlington, Canada Desjardins Full time

    Overview As an Accident Benefits Claims Advisor for Ontario, you focus on proactive, positive communication with clients to promote and facilitate recovery for accident‑related impairments. You investigate, evaluate and negotiate accident benefits claims and help maintain business relationships with members and clients. You contact clients to establish...

  • Disability Claims Coordinator

    2 weeks ago

    Burlington, Canada Reliance Home Comfort Full time

    Job Description Posted Tuesday, January 13, 2026 at 5:00 a.m. Find Your Limitless with Reliance By joining Reliance as a Disability Claims Coordinator, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we...

  • Disability Claims Coordinator

    3 days ago

    Burlington, Canada Reliance Home Comfort Full time

    Job Description Posted Tuesday, January 13, 2026 at 5:00 a.m. Find Your Limitless with Reliance By joining Reliance as a Disability Claims Coordinator, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we...

  • Specialist, Health, Safety

    7 days ago

    Burlington, Canada City of Burlington Full time

    A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors, and employees; and prioritizes continuous opportunities for you to learn and grow. We don't just spend time attracting...