Remote AI CX Strategy Architect

20 hours ago


Toronto, Canada Siena AI Full time

A leading AI-driven customer experience company in Toronto is seeking a Technical Account Manager who will serve as the bridge between traditional customer experience operations and AI-first transformation. This role requires the ability to partner with senior stakeholders, lead workshops, and ensure the strategic integration of AI solutions. The ideal candidate will have at least 3 years of experience in a technical customer role, along with strong project management skills and a deep understanding of CX workflows, making significant impacts across customer relationships and outcomes.
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