Associate, Sales and Customer Service

About The Role If you’re passionate about helping others and are known for your excellent communication and people skills, we may be a good fit As a Sales & Customer Service agent, you’ll become a trusted advisor in helping Canadians protect the things they care about. We’ll provide you the mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide you with an opportunity for promotion after six months in the role. Ready to take the driver’s seat in your career? Join our team and see how the sky’s the limit Training Schedule First 2 months training, between March 2 -May 4th, your schedule will be 21 hours/week as follows: Tuesday: 3pm to 8pm; Thursday: 4pm to 8pm; Friday: 4pm to 8pm; Saturday: 8am to 5pm. Following 2 months training, between May 4th -July 4th, your schedule will be 35 hours/week, Monday to Friday from 9am to 5pm. Regular Schedule Starting July 4th until the end of August a full‑time schedule is offered with 32 hours/week, including weeks and evening shifts. For students who are back in school, you will need to work a minimum of 21 hrs a week including Saturdays, statutory holidays and evening shifts ending at 8pm; we will work with your school schedule to determine working hours. After training, in‑office requirement is 1 day in office. At belairdirect, you will benefit from a hybrid work model that will allow you to reconcile work and family and you will be based in our Laval office (600 Rue Lucien-Paiement). Start date: March 2nd, 2026. What you’ll do here Play a key role in ensuring the best possible protection of our customers’ most valuable assets by advising them to make informed choices and answering their product questions and advising on next steps. Analyze customer needs, promote products and services and propose innovative choices and solutions. Guide auto and home customers on insurance solutions. Contribute to the development and support of new initiatives. What you bring to the table At least 1 year of experience in a similar role. Team player who can collaborate with colleagues on various projects and also work independently. Natural communicator who can listen and empathize with others. Must speak French – requires answering calls and providing service to a French‑speaking clientele on a regular basis. Customer‑driven and eager to develop your advisory skills to help customers. Ability to multi‑task and stay cool under pressure. Excellent computer skills and can juggle between different computers at the same time. Willingness to complete the provincial exam to obtain your insurance license. Eligible to work in Canada (no Canadian work experience required). Inbound call centre position requires evenings, Saturdays and occasional statutory holidays; day‑shift schedule offered after first year. Certification Requirements (Québec) College Diploma, Bachelor or Master’s degree; OR Attestation of Collegial Studies in Damage Insurance; OR Secondary Diploma AND 3 years of full‑time experience in the Canadian job market; OR Diplomas obtained outside Canada will be evaluated for equivalence. In Québec, our agents must pass their AMF certification to practice the profession. To be considered for our training course, you must meet one of the following requirements. Equal Opportunity and Diversity We are an equal opportunity employer. At Intact, our value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). If you require an adjustment to the recruitment process, please let us know. Learn more about our recruitment process and your candidate journey here. Please note that Intact does not provide sponsorship or other support for immigration‑related matters. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment. Employees of Intact or belairdirect should apply via the Internal Career Site. #J-18808-Ljbffr