Remote Member Care Specialist

1 day ago

Vancouver, Metro Vancouver Regional District, Canada AO Globe Life Full-time

Remote Member Care Specialists explain financial-protection options and help interested clients enroll through requested conversations. This role uses warm leads, coaching, and activity tracking.

You will speak with people who already requested help regarding financial-protection options. The work centers on simple explanations, client enrollment, and consistent follow-up. Training, coaching, and measurement focus on activity and results.

Key Responsibilities:

  • Take requested conversations from people seeking assistance
  • Explain financial-protection benefit options simply
  • Help clients enroll when the fit is appropriate
  • Maintain a clean, consistent follow-up rhythm
  • Participate in activity and results measurement

Requirements:

  • Comfort working remotely
  • Competitive, coachable approach to the work
  • Comfort speaking with clients on camera
  • Ability to work without constant supervision
  • Willingness to interview through Zoom

Use warm-lead conversations, clear benefit explanations, and disciplined follow-up as a remote Member Care Specialist.