Director, Pharmacy Care Clinics and Professional Services

OverviewFrench VersionDirecteur, Cliniques en pharmacie et services professionnels : Directeurs, Cliniques en pharmacie et services professionnelsLocation: 243 Consumers Road, Toronto, Ontario, M2J 4W8At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important? Director, Pharmacy Care Clinics & Professional Services. Shoppers Drug Mart and Pharmaprix.Location: This role will be located at our Toronto Central Office at 243 Consumers Rd, Toronto, Ontario M2J 4W8. Candidates residing in Alberta will be considered. This role requires presence in Toronto (60%) and Alberta (40%).Why is this role important? Reporting into the Senior Director of Pharmacy Services and Pharmacy Care Clinics, this role provides leadership and national strategic direction for Pharmacy Care Clinics. The Director will drive initiatives focused on expanding and optimizing the offering of patient care services across Shoppers Drug Mart, with the goal of significantly enhancing access to high-quality patient care in the communities we serve.Dimensions: This role drives initiatives that empower pharmacists and their teams. It requires significant cross-functional influence and collaboration to optimize clinic care delivery, establish best practices, and remove systemic barriers. The Director will champion the translation of critical field observations into strategic enhancements for processes, procedures, and systems across the organization, influencing national standards and operational excellence. Key ResponsibilitiesStrategic Program Development & Governance: Lead the strategic development, national implementation, and ongoing governance of Pharmacy Care Clinic services, ensuring robust alignment with evolving provincial regulations and national strategic objectives. Drive continuous innovation in service offerings.National Field Engagement & Expert Coaching: Provide strategic oversight for national field engagement initiatives. Personally conduct high-impact pharmacy coaching visits across Canada (approximately 50% travel) to gather critical insights, provide peer-to-peer coaching, and ensure optimal, high-quality clinic care delivery.Strategic Insights & Performance Reporting: Drive analysis of complex field observations and performance data to generate actionable strategic insights. Develop and present comprehensive reports and recommendations to senior leadership, identifying systemic challenges and opportunities for significant process, system, and procedural enhancements at a national level.National Resource & Communication Strategy: Lead the development and dissemination of national resources, including implementation guides, best practice documents, and strategic communications for new program launches, tools, and processes, ensuring consistent application across the network.Innovation & Digital Transformation Leadership: Lead the innovation, evaluation, and enhancement of pharmacy services enablement tools, including digital platforms, advanced analytics, strategic marketing initiatives, and comprehensive documentation, driving digital transformation within clinic operations.Financial Optimization & Performance Analytics: Oversee the strategic optimization of reporting frameworks to ensure accurate tracking of care delivery and maximize reimbursement. Provide executive leadership in leveraging advanced data analytics to drive clinic optimization, monitor KPIs, and inform strategic decision-making for efficient operations and superior patient outcomes.National Training & Development Strategy: Design, develop, and lead the execution of national training and development programs for Pharmacy Assistants, Care Concierges, Pharmacists, Regional Directors, and Operations teams, fostering a culture of excellence and continuous improvement.Strategic Project & Portfolio Management: Drive the strategic planning, execution, and oversight of a portfolio of complex, cross-functional projects, ensuring alignment with corporate objectives and successful, timely completion with national impact. Qualifications & SkillsExperience: Minimum of 7–10 years of progressive pharmacy experience, with at least 3–5 years in a leadership or strategic role within a retail or clinical pharmacy setting. Extensive experience with Shoppers Drug Mart or Pharmaprix is a significant asset.Education: Bachelor’s Degree in Pharmacy or PharmD.Licensure: Must be a licensed pharmacist in Canada and hold a valid driver’s license.Languages: Fully fluent in English, with advanced proficiency in both written and spoken communication. French language skills represent a significant advantage.Technical Skills: Advanced proficiency in Microsoft Excel and PowerPoint; demonstrated experience with advanced data analytics tools and executive-level presentation development.Business Acumen: Director-level business acumen with a track record in strategic planning, operational excellence, financial stewardship, and driving growth.Problem Solving: Strong ability to innovate and apply creative, strategic problem-solving approaches to enhance national processes and achieve goals.Communication: Excellent written and verbal communication skills for diverse senior audiences.Leadership & Collaboration: Demonstrated leadership, ability to influence, negotiate, and build consensus among senior stakeholders; experience leading cross-functional initiatives and high-performing teams.Adaptability & Initiative: Ability to navigate ambiguity, manage multiple national initiatives, anticipate needs, and drive innovative solutions in a fast-paced environment. Additional DetailsEmployment Type: Full-timeTravel: In-field visits across Canada will represent approximately 50% of work time.Notice: Shoppers Drug Mart values diversity and provides accommodation upon request for applicants with disabilities. We comply with laws and maintain a Code of Conduct.How to Apply: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.Salary Range: 128,000.00 - 176,000.00 CAD per year. Note: Salary may vary based on experience and location. This posting is for an existing vacancy. #J-18808-Ljbffr