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Toronto, Canada The Jamaica National Group Full time

We are seeking a vibrant and enthusiastic talent for JN Bank - Toronto Reprenstative Office to provide quality customer service. The Member Service Representative (Casual) is also responsible for assisting members/customers and identifying opportunities for referring members and customers to the products and services offered by the bank. Responsibilities Confirm receipt of referrals for product and service and contact the prospect. Promote good member and customer relations by developing rapport. Inquire and discuss the member/customer needs and priorities. Provide information on our products and services that meet member/customer needs. Refer members/customers to Service Representatives or other staff of the bank that can provide details to give the member/customer full access to the products and services offered. Provide information and service to all members of the JN Bank and all customers. Confirm member/customer identification and determine business needs; confirm member request and advise the transaction that will be done to meet the request. Confirm transaction accuracy and completeness, check off all supporting documents, and invite member/customer to utilize other available channels for supporting similar requests. Promote the use of other channels; direct supporting requests to other departments as needed and follow through to ensure the member has access to the channel. Provide information requested by member/customer and/or make referral to Officers of the bank as required. Follow through on requests to other branches to ensure that the member has been dealt with in a timely manner. Monitor Representative Office lobby facilities and phone answering support (including voice mail responses and phone prompts) to ensure that member and customer experience meets service level limits. Report any issues affecting member or customer experience. Follow up on issues through to solution; monitor members waiting in line or on the phone to ensure that wait times do not exceed targets. Work with supervisor to fast track service requests or schedule appointments with members to reduce wait time. Investigate account and request issues as required and provide updates on progress and details of solution to members/customers. Assist in the preparation of reports as required; prepare ad‑hoc reports as required by current policy and procedures. Maintain information to track achievements against office objectives and report on such performance as required. Qualifications & Experience Bachelor's Degree in Business Administration or related qualification. A minimum of one year experience within a financial institution. Must be eligible to work in Canada. Personal Attributes Displays strong customer service orientation. Communicates effectively – written and oral. Possesses strong computer skills (Microsoft Office Word, Excel and Internet Explorer). Displays professionalism, dependability, integrity, trustworthiness combined with a cooperative attitude. Functions effectively in a team environment with ability to lead and develop others. CLOSING DATE FOR APPLICATIONS: DECEMBER 11, 2025 #J-18808-Ljbffr