Associate - Payroll, Bell Canada

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Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world‑class networks, AI‑powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Be at the centre of Bell’s transformation and growth on the Corporate Services team. Enabling our industry‑leading businesses requires many teams working collaboratively, such as Corporate Security & Responsibility, Corporate Communications, Human Resources, Procurement, Strategic Business Transformation and Real Estate. You’ll be part of guiding strategic vision and hands‑on delivery of the business to drive our business forward and support groups and team members across the entire organization.

At Bell, your insights and experience will make an impact in bringing the best digital connections and next generation services to Canadians. Join us as we transform from a traditional telecommunications company to tech services and digital media leader.

Name and description of the hiring department

The HR Services group provides quality support to all Bell Canada employees and its subsidiaries. These services include payroll administration, HR‑related transactions, management of unionised staff transfers, and administration of the employee discount program. The Payroll Associate – Support Centre is responsible for delivering excellent customer service by responding to various payroll‑related inquiries and redirecting clients when necessary. They also ensure that the advice and recommendations provided contribute positively to payroll processing efficiency.

Job Duties / Accountabilities

• Receiving and resolving payroll‑related requests from employees and managers via various channels (email, online, chat, or incoming calls)
• Redirecting requests to the appropriate services or departments when needed
• Performing analyses that may sometimes be complex
• Understanding payroll processing and validation timelines
• Explaining tax slips while complying with laws, government requirements, and collective agreements
• Responding accurately and with integrity to questions about employee compensation
• Taking necessary actions to avoid generating additional losses
• Completing declarations submitted to various government agencies
• Accurately filling out various documents and performing necessary follow‑ups
• Ensuring compliance with legal and regulatory requirements

Next

• Understanding and coordinating compensation details
• Clearly and efficiently explaining the various components of payroll for Bell employees and subsidiaries
• Analyzing various reports and making necessary corrections
• Understanding and being able to calculate gross to net salary, vacation pay, etc.
• Maintaining employee satisfaction and trust
• Analyzing and processing requests from various internal and external sources and justifying discrepancies while respecting service agreements
• Producing specific reports, tax slips, and related documents for active employees, those on sick leave, and retirees using various applications
• Interpreting and ensuring compliance with collective agreements and government laws
• Resolving frontline complaints and unusual or complex situations
• Negotiating reimbursement agreements with employees who received overpayments
• Knowledge of payroll compliance legislation
• General payroll knowledge (understanding and ability to explain various payroll laws, pay stubs, tax slips, etc.)
• Experience working in a customer service environment
• Knowledge of English and French required and English
• • In the course of their duties, this person will be required to interact with French & English‑speaking stakeholders across Canada