Senior Field Service Engineer
2 days ago
Location: Brighton, Ontario, Canada Responsibilities Knowledge of hardware/software integration and site architecture. Advanced troubleshooting including deep-dive diagnostics using logs, debugging tools, network traces, profilers, or source code. Escalation point and liaison for complex customer escalations; L1/L2 Customer Support, Product Management, and Engineering. Knowledge creation: write internal documentation, playbooks, and conduct training for L1/L2 support teams. Provide design recommendations for serviceability and usability based on technical experience. Provide internal and external onsite training for product installation, operation, and support. Investigate escalated field issues. This includes initiating site visits, troubleshooting and documenting technical issues, capturing, and analyzing log data, escalating to Engineering and executing resolution recommendations from Engineering. Primary Support Resource for New Product Development and Sustaining Efforts Active member of NPD core team. Collaborate with Engineering team and gain an understanding of new product dependencies and system integration requirements. Create and execute beta test plans to be used during field validation. Oversee the installation of beta test products at customer site locations. Provide required updates and reports on product performance and convey performance issues to Engineering and Product Management. Prepare and distribute field validation completion reports, summarize findings and provide recommendations regarding production enablement readiness. Customer Lab Support Resource Assist with customer lab set up. Distribute updated software to established customer labs and provide assistance as needed. Collaborate with commercial team to ensure that customer simulators are configured correctly. Documentation Creation Develop technical scope of work documentation for field service activity. As needed, develop Knowledge Base Articles (KBAs) for support team. Document field visits and distribute as requested. Qualification Requirements Bachelor’s or higher degree in a technical, engineering, or related field preferred; significant and in-depth experience may be substituted for a degree. Prior field-based technical support experience, ideally with part of this experience working in related industry. Up to 50% travel requirement. Must be able to travel with short notice. Must have a valid driver’s license and be legally able to drive. Must be fully capable and willing to abide by company credit card rules when using company provided credit card for business travel related purposes. Seniority level Associate Employment type Full-time Job function Sales, Other, and Engineering Industries Manufacturing and Oil, Gas, and Mining #J-18808-Ljbffr
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Senior Field Service Engineer
2 days ago
Brighton, Canada Wayne | Dover Fueling Solutions Brasil Full timeLocation: Brighton, Ontario, Canada Responsibilities Knowledge of hardware/software integration and site architecture. Advanced troubleshooting including deep-dive diagnostics using logs, debugging tools, network traces, profilers, or source code. Escalation point and liaison for complex customer escalations; L1/L2 Customer Support, Product Management, and...
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Senior Field Service Engineer
6 days ago
Brighton, Ontario, Canada Wayne | Dover Fueling Solutions Brasil Full timeKey Responsibilities:Technical Subject Matter ExpertKnowledge of hardware/software integration and site architecture.Advanced troubleshooting including deep-dive diagnostics using logs, debugging tools, network traces, profilers, or source code.Escalation point and liaison for complex customer escalations; L1/L2 Customer Support, Product Management, and...
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Field Service Sr Engineer
2 weeks ago
Brighton, Canada Dover Fueling Solutions Full timeField Service Sr Engineer Join to apply for the Field Service Sr Engineer role at Dover Fueling Solutions. Job Requisition ID: 64213 Department: Manuf. & Operations (DEPT_MFGOP) At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really...
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Field Service Sr Engineer
7 days ago
Brighton, Canada Dover Fueling Solutions Full timeField Service Sr Engineer Join to apply for the Field Service Sr Engineer role at Dover Fueling Solutions. Job Requisition ID: 64213 Department: Manuf. & Operations (DEPT_MFGOP) At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really...
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Brighton, Canada Wayne | Dover Fueling Solutions Brasil Full timeA leading fuel solutions company is seeking an Associate for technical support operations. You will manage hardware and software integration, provide customer training, and assist in new product development. The role requires collaboration with engineering teams and involves up to 50% travel. A Bachelor's degree in a technical field is preferred, along with...
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Brighton, Canada Wayne | Dover Fueling Solutions Brasil Full timeA leading fuel solutions company is seeking an Associate for technical support operations. You will manage hardware and software integration, provide customer training, and assist in new product development. The role requires collaboration with engineering teams and involves up to 50% travel. A Bachelor's degree in a technical field is preferred, along with...
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Senior Field Service Engineer
2 weeks ago
Brighton, Canada Dover Fueling Solutions Full timeA leading fueling technology company in Canada is looking for a Field Service Sr Engineer to provide technical expertise and support. The role involves troubleshooting complex customer issues, developing technical scopes, and collaborating with engineering teams. Candidates should have a technical degree and prior field support experience. This full-time...
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Senior Field Service Engineer
7 days ago
Brighton, Canada Dover Fueling Solutions Full timeA leading fueling technology company in Canada is looking for a Field Service Sr Engineer to provide technical expertise and support. The role involves troubleshooting complex customer issues, developing technical scopes, and collaborating with engineering teams. Candidates should have a technical degree and prior field support experience. This full-time...
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Field Service Sr Engineer
2 weeks ago
Brighton, Canada Dover Full timeJob Requisition ID: 64213 Department: Manuf. & Operations (DEPT_MFGOP) At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that...
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Field Service Sr Engineer
2 weeks ago
Brighton, Canada Dover Corporation Full timeSelect how often (in days) to receive an alert: Location: Brighton, ON, CA, kok10ho Job Requisition ID: 64213 Department: Manuf. & Operations (DEPT_MFGOP) At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people....
