Specialist, Ground Transportation

OverviewThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, and a global leader in airport performance, customer care and sustainability. Approximately 1,900 GTAA employees work to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers, while championing the prosperity of our people, the community we call home, and our aviation partners. This is a unionized position classified at the Band 6 level.What you can expect from this positionReporting to the Manager, Ground Transportation Operations, this position will monitor all groundside transportation, ensuring standards are met and dispatching contract staff. The incumbent will collaborate with internal and external partners to maintain high standards of safety, customer service and operational efficiency within the airport's ground transportation network.ResponsibilitiesMonitor inbound traffic and curb congestion and re-deploy contracted staff to address congestion.Respond to all ground transportation telephone calls and radio channels and dispatch contracted staff.Oversee multiple ground transportation and parking monitoring systems and implement proactive measures and standard operating procedures to ensure customer service metrics are met.Initiate the bussing SOP when Link trains go down, including call outs to GTAA bussing and contracted bussing companies.Track weather activity and operations which may trigger contingency plans (e.g., Cold Weather Queuing, calling in peak period taxi companies).Act as a central point of contact for terminal operations ground side transportation internal and external partners.Capture data using various GT systems to assist with ongoing investigations.Liaise with all partners, including GT Contractors, GTAA security, Public Safety Officers and the GT Parking and Operations Team.Adjust Variable Message Signs including locations and programming of messages.Report concerns to the media relations team in the IOCC (Integrated Operations Control Center) such as garage or road closures that will trigger social media communications.Operate a computerized data entry system for logging and updating events and dispatching the appropriate responders for an event.Generate work orders, monitor the event, and record event status. Perform follow-up actions to update the status of incomplete events and reports findings.Maintain status logs of critical equipment and events for publication.Qualifications3 years’ experience in Airport/Airline/Ground Handler operations or similar experience in scale and complexity.Experience with groundside transportation, parking operations, and dispatch and/or call centre environment is an asset.Valid Ontario Provincial Driver’s License.Post Secondary Diploma/degree with a focus on Aviation Management and/or Business Management and/or equivalent combination of education and work experience.Ability to obtain and retain Transportation Security Clearance.Knowledge and skillsKnowledge of GTAA Ground Transportation operations including roadways, parking garages and service providers.Knowledge of Groundside maintenance protocols and Standard Operating Procedures.Skilled in training others on parking and GT systems.Strong written and verbal communication skills across various formats and mediums to ensure clear, concise and accurate messaging.Skilled in multitasking across a range of responsibilities using a Personal Computer, communications equipment and telephone, even in high-pressure or time sensitive situations.Proficient in monitoring multiple radio channels while managing phone calls and in-person inquiries concurrently.Knowledge of airport operations, including roles and responsibilities of the GTAA tenants, contractors and other agencies operating at TPIA (Toronto Pearson International Airport).Familiarity with Excel, Word and Access and the ability to run queries.Knowledge of communication and dispatch equipment.Knowledge of basic Fire and Police data gathering techniques.Knowledge of terminal buildings including but not limited to; basic layout, curbs, passenger flows, primary and secondary security lines.Strong situational analysis and contingency planning skills.Available to work rotational shifts (days, afternoons, midnights).The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive. #J-18808-Ljbffr