Franchise Implementation Consultant

Franchise Implementation Consultant – PAR Technology For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our solutions combine point-of-sale, digital ordering, loyalty and back‑office software, and hardware to enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Visit partech.com for more information. Position Location: Remote (US or CAN-based) Reports To: Implementation Manager Position Overview As a Franchise Implementation Consultant on the PAR OPS Implementation team at PAR Technology Corporation, you will be responsible for deploying the PAR OPS solution for franchise customers in a highly collaborative, fast‑paced environment. This role serves as a subject matter expert for franchise implementations, leveraging deep hospitality and operational knowledge to ensure successful configuration, rollout, and adoption of PAR OPS. Responsibilities Partner with Implementation team members and Project Managers to ensure a full understanding of customer database configurations. Support franchise rollouts across entire organizations following successful pilot implementations. Design, configure, and test solutions aligned to customer requirements throughout the rollout phase. Alert management to scope challenges, risks, or change requests. Consult with franchisees to assess current infrastructure and future operational needs. Facilitate customer‑facing conversations to provide clear timelines, expectations, and technical guidance. Conduct train‑the‑trainer and direct‑to‑store training sessions to drive immediate adoption. Effectively communicate complex information to diverse audiences. Liaise with Implementation Managers, Project Managers, Support, and Technical Account Services for escalations and plan adjustments. Collaborate with third‑party providers and internal teams to design and deliver integrations. Participate in product design, delivery, and training initiatives. Identify opportunities to introduce additional products, services, or resources. Guide clients through the transition from Implementation to Support, setting clear expectations. Maintain a working knowledge of client operations to support issue resolution and education. Document project status and completion using project tracking tools. Serve as a subject matter expert supporting Knowledge Management initiatives. Collaborate with Support and Technical Services to resolve complex issues. Provide Level I or Level II support to existing customers as needed. Participate in the after‑hours client support rotation. Qualifications 4-year technical degree or equivalent related experience. 1+ year of experience working with restaurant back‑of‑house technology. 2–4 years of experience working with the PAR OPS platform preferred but not required. 1–2 years of experience as an Implementation Engineer at PAR OPS preferred but not required. Previous hospitality industry management experience preferred. Demonstrated ability to manage multiple concurrent implementations. Self‑motivated with a strong track record in multi‑unit customer deployments. Commitment to ongoing self‑training and staying current with industry technology and security. Strong restaurant operations knowledge. A customer‑focused consultant who takes ownership and delivers results. Excellent communicator who can engage technical and non‑technical stakeholders. Ability to manage multiple projects concurrently while maintaining attention to detail. Comfort working in a dynamic, agile environment with a growing customer base. A mindset focused on continuous improvement and challenging existing processes. Interview Process Interview #1: Video Interview with Talent Acquisition (MS Teams) Interview #2: Video Interview with Hiring Manager (MS Teams) Interview #3: Video Interview with the Team (MS Teams) Equal Employment Opportunity PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre‑employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website. Compensation Compensation Range: $55K - $65K #J-18808-Ljbffr