Seasonal Customer Experience Representative

Seasonal Customer Experience Representative - Sales 4 days ago – Be among the first 25 applicants. Company Description Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. Our Guiding Principles We Will Hire, Inspire, Promote and Retain the Best We Will Be Customer Centric We Will Be Entrepreneurial We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment We Will Be Committed to True and Shared Value Creation We Will Be Systems Thinking, Data Driven and AI enabled Job Description Seasonal Position. You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand. What You’ll Do Create a warm and welcoming environment in our stores Add joy to our customers’ lives Leverage our products to tell stories Engage and connect with our customers on the floor Curate specific product collections for each customer you meet Ensure visual standards are followed and maintained Role model Indigo’s high‑performance characteristics Seek information regarding new products, promotions and programs Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers Take accountability to respond to customer feedback in a timely manner Hold self and others accountable Own self‑development and provide continuous feedback to colleagues and the leadership team Share ideas with leadership on how to improve the employee and customer experience Qualifications Experience in specialty retail or a retail environment preferred but not required Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store Demonstrated commitment to creating an exceptional employee and customer experience Ability to be mobile on the sales floor for extended periods of time Ability to lift medium to large items, up to 40 pounds, using appropriate equipment and safety techniques Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role) Bilingualism (French/English) is required for all positions in Québec; other languages an asset Additional Information At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self‑identify as having a disability or special need. Please contact Human Resources at Support‑HR@indigo.ca if you require an accommodation at any time during the recruitment process. #J-18808-Ljbffr