Clinical Operations Coordination Leader
1 week ago
Clinical Operations Coordination Leader - Centralized Staffing & Scheduling Office & NRU CAMH is implementing its Strategic Plan: Connected CAMH to transform lives, ignite innovation and discovery, revolutionise education and drive social change. The brand‑new Centralised Staffing & Scheduling Office (CSSO) will go live in spring 2026 and serve all inpatient units, the Emergency Department, and Support Services Departments with staffing and scheduling needs. The Nursing Resource Unit (NRU) at CAMH is an internal staffing team that delivers exceptional client care across all inpatient units and the Emergency Department, and will expand to include additional disciplines to meet CAMH’s staffing needs. Reporting to the NRU Manager and CSSO Manager, the full‑time, permanent Clinical Operations Coordination Leader (COCL) will support the operation and coordination of both clinical and administrative functions for the CSSO and NRU. Success will be that all in‑scope units and departments are adequately staffed in an operationally safe and cost‑efficient manner at all times. This position is located at the Queen Street site and requires flexible hours, which may include weekends and evenings. Key Activities Facilitating seamless collaboration and knowledge‑sharing between the CSSO and NRU, along with unit/department leaders and other key stakeholders Assisting with the recruitment, onboarding, and orientation of new clinical and administrative staff Supervising the day‑to‑day work of the administrative team and ensuring that all in‑scope units and departments are appropriately staffed safely and cost‑efficiently Identifying and developing educational requirements and transitional supports for staff Supporting the implementation of evidence‑based practices and roll‑out of corporate and quality improvement initiatives Ensuring staff compliance with CAMH policies and procedures Following up on complaints and incident reports Assessing and reporting on key metrics (e.g., NRU utilisation) Participating in the ongoing optimisation and expansion efforts of the CSSO and NRU and supporting process development and standardisation efforts Requirements Bachelor's degree in nursing, psychology, social work, healthcare administration, or a related field Proof of registration and membership in good standing within the relevant College if in a regulated health care discipline 2‑3 years of relevant experience in a hospital setting; previous supervisory/management experience is required Demonstrated knowledge and experience of mental health and addiction systems and an understanding of inpatient/ED service delivery across diverse patient populations Ability to effectively supervise the work activities of others and provide leadership Knowledge of HR management practices in a unionised environment and familiarity with scheduling rules in the collective bargaining agreements Proficiency with Microsoft Office applications, scheduling systems, and SharePoint Strong communication, problem‑solving, and conflict‑resolution skills Ability to work with persons of diverse ethnoracial and cultural backgrounds Familiarity with financial and operational practices is an asset Bilingualism (English/French) and/or proficiency in a second language is preferred and would be an asset Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Management and Manufacturing; Industries: Hospitals and Health Care #J-18808-Ljbffr
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