Personal Banking Associate

Personal Banking Associate Work Location: Tillsonburg, Ontario, Canada Hours: 18.75 Line Of Business: Personal & Commercial Banking Pay: $43,900 - $58,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. TD Canada Trust is the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. Job Description We are seeking a Personal Banking Associate who can guide customers to the appropriate staff member to resolve their financial queries and banking needs, including new accounts, investment advice, and banking solutions. Typical Day Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence Participate in the timely and accurate completion of business processes and procedures Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives Job Requirements High School diploma and/or 1+ years of relevant experience Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months Post‑Secondary or Undergraduate degree (in related field) preferred Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet Knowledge of banking solutions and processes to advise customers A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills A dynamic, diligent and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realise your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Language Requirement (Quebec Only) Sans Objet Colleague Development We’ll provide training and onboarding sessions to ensure you have everything you need to succeed in your new role. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. #J-18808-Ljbffr