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Claims Representative II, Special Lines
1 month ago
Claims Representative II, Special Lines Co-operators Company: CGICDepartment: ClaimsEmployment Type: Regular Full-TimeWork Model: HybridLanguage: English is required, French is an asset.Additional Information: This role is currently vacant. Opportunity We are a leading Canadian financial services co‑operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy, prioritizing people, culture, and development opportunities that enable our team to thrive and to live our purpose. The best part is that you will work with people who care passionately about you, our clients, and our communities. Claims Team Our Claims team aspires to create peace of mind for our clients and our communities. We serve our clients with compassion, continuously improve, and operate with high integrity, motivated by our desire to do the right thing for our clients. Responsibilities As the Claims Representative II, Special Lines you will investigate, negotiate, and settle commercial and farm claims. You will contribute to the organization’s client‑service culture through professional interactions with clients and by implementing innovative, client‑centric solutions. Maintain commercial and farm claims files, including the completion of comprehensive evaluations to determine coverage and the effective negotiation and settlement of each claim. Collaborate and foster partnerships with Investigative Services to complete complex investigations. Communicate with clients, deliver clear messages, keep them informed, and liaise with stakeholders to ensure efficient, timely, and quality settlement of claims. Support the development of team members through coaching and sharing claims‑handling knowledge, acting as a technical resource and providing guidance and quality management for new staff. Provide exceptional client service in accordance with our claims service and quality standards, enabling the organization to be the industry leader in client engagement. Success Factors You have an innovative mindset to improve operational efficiencies and the ability to influence change, focusing on client needs. You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions. You have strong communication skills to clearly convey messages and explore diverse points of view. You build trusting relationships and provide guidance to support the development of colleagues. Qualifications Three years of experience in insurance claims or a related field. Post‑secondary education in insurance, risk management, or a related discipline. Working toward the Chartered Insurance Professional (CIP) designation. Working toward the Provincial Adjuster License. Experience in a contact center with strong knowledge of client‑service principles, insurance and insurance claims, policy coverages, and provincial legislations and regulations. What You Need to Know You will travel occasionally. This role operates in a contact center environment where a high level of audio and visual concentration is required for extended periods. This role involves direct contact with clients and/or service providers in their environment. You may provide support to clients experiencing a personal or financial loss, requiring a high degree of confidentiality and discretion. Rotational on‑call schedule, with shifts during evenings and weekends. Extended work hours, including evenings and weekends, will be required during peak periods and major events. You will be subject to a criminal record and consumer history background check as a condition of employment. Benefits Training and development opportunities to grow your career. Flexible work options and paid time off to support personal and family needs. A holistic approach to well‑being, with physical and mental health programs and a supportive workplace culture. Paid volunteer days to give back to your community. Competitive salary and incentive programs; eligible employees also benefit from a comprehensive total rewards package, including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability, and life coverage), mental health support, and an employee assistance program. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Finance and Sales #J-18808-Ljbffr
