Technical Service Representative
1 month ago
Thursday, April 25, 2024
WESTMAN COMMUNICATIONS GROUP (Westman) is seeking applications from energetic, highly motivated individuals to become part of our growing team
Westman is an industry-leading communications provider based in Brandon MB, offering residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Established in 1977, as a locally owned and operated cooperative, Westman is dedicated to delivering competitive and innovative services, providing an exceptional member experience, and supporting the communities we serve.
What we have to offer:
- Competitive compensation package.
- Comprehensive group benefits plan (extended health; life; dental; vision; GRRSP; and health and wellness).
- Various Learning and Development initiatives, and opportunities to grow within our team
- Opportunity to participate in company events and activities and enjoy our company perks
What you’ll do:
- Assist Westman customers in resolving phone, internet, and cable television related issues/problems.
- Respond to customer inquiries from multiple sources such as support chat, social media, email, and telephone, as well as face-to-face.
- Communicate with internal groups and departments, ensuring appropriate consultation and escalation of issues.
- Provide an exceptional internal and external customer experience.
- Create and update tickets for all customer interactions.
What you’ll bring to the team:
- Minimum one-year of post-secondary education from a two-year diploma program in information or electronic technology.
- Working knowledge of MS Windows and Internet applications.
- Ability to work independently with minimal supervision as well as part of a team.
*Must be available to work evenings and weekends
DEADLINE FOR APPLICATIONS: This position is open until filled.
As an equal-opportunity employer, we are committed to an inclusive and barrier free environment at Westman Communications Group and encourage applications from all qualified individuals. If you require a reasonable accommodation at any point during recruitment process or would like to request this posting in an alternate format, please indicate by emailing hr@westmancom.com of the accommodation requirements. While we thank each applicant for their interest, only selected candidates will be contacted.
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