Senior Collections Specialist

3 weeks ago

Brampton, Canada Charger Logistics Full time

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. We are currently expanding and looking to add a motivated individual to our team.

The Senior Collections Specialist will be responsible for collecting the maximum amount of overdue funds from customers, which may include a variety of collection techniques, legal claims, and the selective use of outside collection services.

Responsibilities:

  • Responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customers.
  • Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
  • Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
  • Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
  • Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
  • Prioritizes portfolio so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent.
  • Resolves customer account issues including past due invoices to assure timely payments.
  • Make recommendations to Sales and/or the customer to negotiate payment settlements.
  • Develop professional relationship with all accounts payable contacts on each assigned account.
  • Audit accounts for accurate billing and monitor aged and skipped invoices to ensure payment is received timely.
  • Utilizes more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices.
  • Contributes ideas for process improvement based on identified themes and an understanding of the big picture.

Requirement:

  • Minimum 5 years of collections, cash applications, credit, accounts payable or related finance experience.
  • Managerial experience in collection department will be an asset.
  • Recent college or university degree in Business- Finance or related field is required.
  • Previous experience in a Collection specialist role or function is an asset.
  • Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
  • Strong negotiation skills with proven closing ability.
  • Ability to function independently with little or no supervision as well as function in a team environment.
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