AI Content Coordinator

We are looking for a Content Coordinator to build and maintain the content foundation that powers TouchBistro’s AI-driven support experiences. This role is ideal for someone who enjoys simplifying complex information, has strong technical writing skills, and thrives at the intersection of content strategy, product knowledge, and operational excellence.You will be responsible for managing the full lifecycle of AI-support content, including research, drafting, structuring, tagging, quality assurance, and ongoing optimization. The ideal candidate is detail-oriented, curious, and comfortable partnering across departments to ensure every AI-generated response is accurate, helpful, and aligned with TouchBistro’s standards.Your ImpactCreate and maintain clear, accurate product-support and workflow documentation designed for conversational AI interactionsTranslate internal resources such as KB articles, SOPs, release notes, and troubleshooting guides into structured, AI-ready contentIdentify content gaps and proactively develop new materials to support evolving features and customer needsApply metadata frameworks including tags, categories, intents, and versions to improve retrieval and context within AI systemsAudit and update content to reflect new releases, workflow updates, terminology changes, and policy revisionsMonitor chatbot performance and identify opportunities to improve accuracy, deflection, and customer experienceValidate AI responses for correctness, tone, clarity, and alignment with support practicesPartner cross-functionally with Product, Customer Success, Operations, L&D, and AI Systems to maintain a single source of truth for support contentSupport the development of standards, style guides, and processes that help scale our AI knowledge ecosystemWhat You BringYou have 2 to 4 years of experience in content management, technical writing, enablement, or knowledge operations.You are a strong writer and editor with the ability to simplify technical concepts for diverse audiences.You have experience managing content lifecycles and working with multiple stakeholders across the business.You are familiar with conversational AI tools, knowledge bases, structured content formats, or metadata systems.You bring high attention to detail with a focus on accuracy, consistency, and clarity.You may have experience with AI grounding, JSON, tagging frameworks, SaaS support environments, or platforms such as Salesforce, Gainsight, or Zendesk.You may also have an understanding of restaurant technology, POS systems, or customer support workflows.As part of Ontario’s Pay Transparency requirements, TouchBistro is committed to open and equitable compensation practices. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth. The final offer amount for this role will depend on geographical region, applicable experience, and the skillset of the candidate.Salary is based on relevant skills, experience, and internal equity.This posting reflects an existing vacancy.Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and recruitment team.Salary Range$65,000 - $80,000 CADWhat We OfferAt TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.The Perks:Generous Time Off ProgramHealth, Dental, and Vision BenefitsFlexible Health and Wellness PlanParental Leave & top upEmployee Assistance ProgramProfessional DevelopmentMonthly LunchesAbout UsTouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and w e know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process. #J-18808-Ljbffr