Branch Care Coordinator

Branch Care Coordinator (Open) Location: Prince George, BC (061) - Ogilvie St - Respiratory therapyAt Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?How will you CONTRIBUTE and GROW?To provide support in the branch as it pertains to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence. The incumbent will carry out all responsibilities while promoting Air Liquide Healthcare’s safety and quality practices.Provide friendly and helpful support to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.Provide information and educational material to prospective clients.Assist with sales and maintenance of respiratory products, services, and inventory for the branch.Create walk-in appointments for therapeutics and diagnostic and add them to the electronic scheduling system including follow-up appointments for the branch.Provide assistance and answers questions for clients regarding funding programs and insurance requirements.Maintain client confidence, privacy and protects company operations by keeping information confidential.Work within a team to achieve optimal customer support.Assist healthcare professionals with the completion of necessary administrative functions and documentation.Support co-workers and the work of other departments by adhering to all financial operations processes.Protect clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment.Contribute to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner; report unsafe occurrences and/or practices.Seek to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.Assist in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.May be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for handling of medical gases, such as review and sign off of quality records.Other Duties As RequiredAre you a MATCH?College Certificate or Diploma or EquivalentComputer literate in Microsoft Office, Google, with strong data entry skills.Able to work flexible hours and provide service to our customers for extended hours.1-2 years of experience in Office Administration or Call Center.Bilingualism is an asset, but not required.Additional InformationAccommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $40,000 with opportunity for advancement.Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.Our Differences make our PerformanceAt Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. #J-18808-Ljbffr