Senior Account Manager

Do you have what it takes toshape what comes next? Alert: Protect Your Information, Please be cautious of any suspicious communication from individuals claiming to represent our company. If you’re contacted through unfamiliar channels or receive unusual requests, do not share any personal or financial information. Always verify the identity of the person through our official communication channels. If you receive a suspicious message, do not engage and report it to us immediately. Your security matters — let’s stay safe together. Senior Account Manager - Arabic Speaker full time location: abu dhabi, UAE seniority: Senior languages: reports to: Account Director, Agency Director, CEO, COO team: MarCom Creative, PR, Production, Government Relations note: This role sits within ZIA’s MarCom team but operates in close alignment with executive leadership and cross-functional departments due to the sensitivity and seniority of the account. This role requires someone who is highly organized, diplomatic, and confident managing multi-channel workstreams under pressure, while maintaining strong relationships with senior government stakeholders. Important Note: This account involves VVIP and sensitive government communications. Discretion, professionalism, and native-level Arabic are non-negotiable requirements. Key Responsibilities Lead and manage day-to-day client communications and act as a trusted liaison with key government stakeholders Oversee strategic planning and delivery across campaigns, activations, and communications Lead the briefing process and ensure internal teams are aligned and delivering against client expectations Coordinate production, social, creative, and PR outputs for on-time, on-brand delivery Uphold protocol, confidentiality, linguistic precision,, and high cultural sensitivity in all aspects of delivery Track and manage timelines/schedules, deliverables, budgets, feedback loops, and approvals across projects Own and deliver client briefs, proposals, high-level reports, and approvals Translate complex feedback into clear, actionable internal guidance Anticipate challenges, resolve issues quickly, and maintain absolute client trust Uphold protocol, confidentiality, and high cultural sensitivity in all aspects of delivery Required Qualifications & Experience 6–8+ years of experience in client servicing, account management, or communications Native-level Arabic and fluent English (spoken and written) Prior experience working with UAE government, royal, or sensitive high-profile clients Strong project management and multi-stakeholder coordination skills Excellent communication, leadership, and strategic thinking skills Demonstrated ability to work under pressure, lead diverse teams, and manage complex projects, is highly detail-oriented, and solutions-focused Strong understanding of the cultural and communications landscape in the UAE and GCC Familiarity with agency workflow across creative, content, and digital teams Bonus Skills (Nice to Have) Background in PR, communications, or brand strategy Experience in both government and private sector client accounts Experience managing bilingual (Arabic/English) campaigns Familiarity with formal protocol and content review processes/approval workflows especially within UAE entities Experience in integrated campaigns that span creative, social, and event platforms Experience working closely with multiple departments without an agency including creative and production teams Why Join ZIA Work on meaningful, high-impact national projects Competitive salary and performance-based growth opportunities Exposure to cross-collaborative work across disciplines, clients, and cultures A diverse, dynamic, multicultural team with a shared standard of excellence A creative culture that celebrates innovation, authenticity, bold thinking, cultural relevance, and results about ZIA ZIA Creative Network is a culturally rooted creative agency with offices in Dubai, AbuDhabi,and Halifax. Headquartered in the UAE, we specialize in bold, human-centeredcampaigns forleading brands and government entities across the Emirates and wider GCC. Our work also extendsinternationally, with select projects reaching audiences in North America and beyond. At ZIA, we combine deep regional insight with global creativestandards to produce culturallymeaningful, high-impact work across strategy, content, creative production, and digitalplatforms. We pride ourselves on delivering locally resonant, globally competitive ideas thatdrive real-world results. Important Note: ZIA is a high-performance, high-stakes environment. If you thrive under pressure, enjoy the intensity of tight deadlines, and take pride in producing exceptional work that moves people and shapes culture — you’ll fit right in. We’re looking for team members who are ambitious, resilient, and excited to push creative and strategic boundaries every day. I confirm that I have read and understood the full job description and meet the stated requirements. Screening Questions Relevant work samples or case studies that highlight your ability to manage high-profile government-level accounts Highlight any bilingual design work or relevant campaign experience Are you currently based in Abu Dhabi or willing to relocate? yes no Do you have native-level Arabic and fluent English? yes no Have you managed government, royal, or VIP accounts before? Please provide examples. What is your current notice period and earliest availability? What are your salary expectations for this role? I understand that only applications submitted with a CV, tailored cover letter, and responses to all screening questions will be reviewed. I acknowledge that due to the volume of applications, only candidates selected for the next stage will be contacted. our hiring process 1 virtual vibes 2 the assignment you’ll complete a short task so we can see your thinking, creativity, and craft in action. 3 final meetup an in-person interview, a deeper conversation — and maybe even an offer. we’re rooting for you. #J-18808-Ljbffr