Care Coordinator Administrator

PLEASE NOTE PREVIOUSLY UNSUCCESSFUL APPLICANTS SHOULD NOT RE-APPLYAn exciting part-time vacancy has arisen in our admin team. This is a varied role to join our existing team of 4 to support the partners, management and practice as a whole in a range of administrative duties.This is a Sutton PCN ARRS role so whilst the day to day management of this role will come from within the practice the contract and employment will sit with Sutton PCN.Main duties of the jobThis will involve a range of duties incl:Read codingPatient call and recallReferrals / tasksSummarising / filingNote taking and meeting managementAbout usThe Old Court House Surgery is a well-established practice with nearly 13,500 patients located in the heart of Sutton and is part of the Central Sutton Primary Care Network.Our site is a large, modern working environment and is home to a workforce of 40+ including PCN/ARRS roles.We are a 5 partner PMS and training practice using the EMIS web clinical system with a strong team of highly skilled and experienced healthcare professionals including salaried GPs, ANPs, Nurses, HCAs and Phlebotomists working alongside our excellent team of admin and reception staff.Job responsibilitiesKey Tasks and ResponsibilitiesRead CodingTo update patient medical records accurately from information provided (highlighted) on hospital letters and patient correspondence such as new diagnoses, diagnostic test results, significant health information and/or episodes and health promotion information i.e. BP recordings, height, weight, smoking status etc. This is all required to be followed in line with the practice managing clinical correspondence protocol.To consider the QOF box pop up and whether there is information in the clinical correspondence that may require a more comprehensive review of the record and elevate to the GPRun EMIS searches as directed and input missing data as appropriateData Quality & Patient RecallProvide proactive support for the monitoring of data to ensure KPI and QOF targets are achieved, and patient clinical registers are accurateUndertake patient call and recall processes monthly for all cohorts and in line with practice procedures and using our new Abtrace recall process appropriatelyUse templates and protocols to ensure that data is recorded accurately in the patient medical record in order to monitor KPI and other activityCreate bespoke EMIS searches and protocols to prompt clinician actionSend individual and bulk invitations / reminders via text messaging softwareUndertake the summarising of patient records on registration in line with practice policyAssist in implementation of e-ReferralsImport new referral forms to EMIS, add self-populating fieldsArchive redundant referral forms from EMISMonitor and respond to EMIS workflow tasksMonitor and respond to docman workflow tasksUse AccuRx (texts and emails) to contact patients and respond to incoming communicationsOtherProcess patient registrations and deductionsMonitor practice generic mailbox for emails that do not go to Docman, and distribute, forward and respond as appropriateSupport patient enquiries made by phone and in particular during the usual hours of 10-12 dailyUndertake filing of patient recordsSupport for specific meetings incl note taking, data input and actionsPlease refer to the full job description and person specification.This is not intended to be an exhaustive list of duties and responsibilities of the post. The post holder may be asked to carry out other duties appropriate to the grade.Person SpecificationQualificationsEnglish and Maths GCSE Level C or equivalentA demonstrable commitment to ongoing professional developmentKnowledge and skillsComputer literacy and ITGood team workingAbility to prioritise own workloadExperienceWorking in an administration role for at least 1 yrDealing with the public in a front facing roleMicrosoft office software experiencePrimary care system experience (eg EMIS web)NHS/primary care experienceQualities and AttributesAn understanding, acceptance and adherence to the need for confidentialityAbility to use own initiative, resourcefulness and common senseArticulate, professional and courteousReliable and punctualAble to provide ad-hoc cover for additional shifts sometimes at short noticeAbility to work under pressure in a changing environmentDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Depending on experience We are a London living wage employer #J-18808-Ljbffr