Network Security Specialist

OverviewWho we are:For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Job purposeThe IT Network Security Specialist – L2 is responsible for assisting in engineering, long term strategies, planning, integration, and deployments pertaining to the IT Network. They will work closely with all members of the IT Operations team to continuously design, evolve, build, and ensure the integration, manageability, and security of highly available systems and applications. Working closely with other units, they will ensure that the design of Global Relay’s IT Networks integrate with other technologies such as storage, virtualization, containerization, and any and all systems and services.Duties and responsibilitiesParticipate in the development and engineering of long term strategies for the IT NetworkUtilize ‘Systems Thinking’ to understand interdependencies both within the IT Network and Infrastructure, and throughout Global Relay’s interestsWork closely with Operations and Development teams to identify, troubleshoot, diagnose, and correct system related issues as they ariseParticipate in formulating and implementing innovative techniques for achieving and maintaining a high level of client satisfaction in conjunction with organizational effectivenessCollaborate with Operations and Development teams to identify opportunities for improved service, efficiency, security, and resiliencyParticipate in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of infrastructure enhancementsParticipate and support change management activitiesProvide support to business users and key stakeholders as neededParticipate in the creation of documentation including: Runbooks, how-to user guides & technical how-to support guides, and Method of Procedures (MoP)Support and evolve the monitoring and reviewing of system dashboards and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possibleIdentify, evaluate and make recommendations on opportunities for the implementation of automationProvide support for all Systems Administration, escalated incidents or problem related itemsUtilize acquired knowledge to balance user requirements, available resources, organizational goals and objectives while striving to maintain top quality client serviceQualificationsMinimum of 5+ years’ experience in a Network Specialist capacityExperience with complex enterprise network architecture planning, design, and implementationExperience with troubleshooting & resolving complex technical problems, management reporting, and documentation (how-to, processes and procedures, MoP)Proven ability to self-manage and balance assigned work meeting deliverables as scheduledSolid knowledge and experience in deploying and managing LinuxExperience in network configuration of Aruba, HPE, Arista, or Cisco would be considered an assetExperience in VOIP and UC technologies such as Cisco UCExperience with Aruba wireless systems and ClearPassExperience in automation and scriptingExperience provisioning, maintaining, and supporting enterprise networks, firewalls, and related dependenciesExperience with OpenSource software and/or service management tools and applications (OpenStack, OpenShift, Zabbix, JIRA, Confluence, Jenkins, etc.)Experience with implementing and leveraging automation in the delivery of system administration responsibilitiesSolid knowledge of network protocols including TCP/IP, UDP, HTTP, FTP, ARP, ICMP, MPLS, BGP, EVPN, VXLAN, etc.Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environmentAdaptability to work with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycleSolid experience working in an environment with formally structured IT Operational processes, such as work request ticket management, incident management, change management, problem management, etc.Ability to take on internal operational initiatives as the owner and coordinator for projects or large scale itemsITSM Framework certifications such as ITIL, Sigma, SIAM or Methodology certifications such as Agile, Scrum, DevOps are considered a definite assetCompensationGlobal Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees\' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.For Vancouver-based employees, we provide a subsidized meal program, courtesy of our in-house culinary teamBritish Columbia - Base salary range $85,000 — $100,000 CADWhat you can expectAt Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.To learn more about our business, culture, and community involvement, visit www.globalrelay.com #J-18808-Ljbffr