Retail Operations Supervisor

PetSmart does Anything for Pets - JOIN OUR TEAM Retail Operations Supervisor About Life At PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits That Benefit You Paid Weekly Health & Wellness Benefits* Group Registered Retirement Plan (RRSP) with company match Paid Time off for full-time associates Associate discounts Tuition Assistance Career pathing .delivery and development opportunities Job Summary PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility toД drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment. Essential Responsibilities People Leadership Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards. Facilitate the associate experience and support associate development. This includes training, onboarding, mentoring, coaching, and providing feedback into associate performance reviews, disciplinary action, and promotions. Delegate and validate completion of daily tasks. તથા સલ Lead and direct associates when acting as’avons leader on duty. Address and administer associate complaints and grievances. Recognize and celebrate associates driving overall engagement. Store Operations and Overall Store Experience Execute merchandise strategies to optimize sales, including product receiving, placement, seasonal displays, and promotional setups. Manage inventory levels, conduct audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns. Assist in maintaining accurate inventory records, conduct regular audits, and address discrepancies. Operate POS systems and handle cash transactions, ensuring accuracy and compliance with company policies. Maintain store standards and lead a culture of empowerment by ensuring compliance with Policies, Procedures (P&Ps), and the Code of Ethics. Shared responsibility with store opening and closing procedures to uphold our brand promise. Complete monthly live cycle counts and address discrepancies. Responsible for pet care maintenance and standards—cleaning, feeding, providing water, and caring for new arrivals and sick pets. Ensure pet parents have a positive experience with online orders, including store pick‑up or ship‑from‑store. Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy. Take immediate action and report when a sick/injured pet is identified; transport to the vet if needed. Follow company Policies and Procedures to prepare for and receive new store‑owned pet arrivals; ensure pets are healthy before moving to the sales floor. Qualifications 2+ years of retail supervisory experience in a customer-focused environment. Full‑time availability required, with flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory Responsibility No direct reports, but expected to guideastal other associates. Provide feedback on associate performance to direct supervisor. Act as the Leader when other leaders are not in the store, supervising associates, assigning tasks, and addressing concerns. Essential Physical Demands And Work Environment Require standing, walking, climbing ladders, and using hands to handle, feel, hold, write, etc. Often required to reach with hands, stoop, kneel, crouch, talk, and hear. Frequently required to lift or move up to 50 lbs and occasionally team lift or move more than 100 lbs. Exposure to moving mechanical parts, wet environments, and pet hair; moderate noise levels, with occasional high noise exposure. Exposure to live animals and handling is common. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Do What You Loveahlukene Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a Scalars… you’ll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets. We’re excited to hear your story and learn more about you Apply Now PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants generate disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. Positions are paid on a per hour basis and will not be less than the local minimum wage. This position also eligible for benefits as described at https://benefits.petsmart.com/ca/ #J-18808-Ljbffr