Bilingual Medical Information Associate

Overview BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We are the makers of possible. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. As a Bilingual Global Medical Information (MI) Associate, you will be responsible for providing accurate, compliant, and timely responses to customer inquiries of a technical or clinical nature for your assigned Business Unit. Leveraging department-approved standard responses, you will ensure every interaction meets corporate and departmental SOPs while delivering an exceptional customer experience. In this role, you will also exercise sound judgment to identify and escalate complex inquiries to an MI Scientist or MI Team Lead when necessary. This remote base GTA position must work Eastern Standard Times. Job Responsibilities Respond to internal and external customer inquiries regarding BD products and the procedures in which they are used in a professional, timely and compliant manner for the BUs they support. Demonstrate understanding of industry-leading technology solutions and leverage multi-channel communication methods to engage with healthcare professionals and patients. Search and interpret approved content to provide accurate, compliant responses to customer inquiries. Apply sound judgment to determine when inquiries should be escalated to an MI Scientist or MI Team Lead. Participate in ongoing company training to stay current on product updates and procedural changes, ensuring relevant and accurate knowledge. Experience & Education Required Bachelor's degree in science or healthcare fields. 2+ years of experience in a laboratory and/or clinical environment. Laboratory experience working with Vacutainer and blood collection tubes. Knowledge & Skills Required Fluent in French and English (read, write, speak). Strong intellectual curiosity with a commitment to continuous learning, adaptable and comfortable with change. Excellent analytical and problem-solving skills. Active listening skills to accurately understand customer needs and deliver empathetic, effective responses. Ability to collaborate and work cross-functionally with internal and external stakeholders at all levels, including leadership. Strong organizational and interpersonal skills. Knowledgeable in Good Documentation Practices, Good Manufacturing Procedures, Corporate Complaint Process, and related procedures. Ability to facilitate, present, and communicate effectively across diverse formats, including seminars, workshops, and virtual training sessions. Proficient with MS Office (Word, Excel, Outlook, Teams). Preferred Qualifications Veeva Vault Medical knowledge is a plus. Experience working with CRM and QMS systems is preferred. Additional Information At BD, we prioritize on-site collaboration to foster creativity, innovation, and effective problem-solving in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days in-office per week, with exceptions noted in the job posting. Remote or field-based positions will have different arrangements. Employment may require proof of full vaccination against COVID-19 where legally permitted. Some locations may require testing. BD will consider accommodation requests pursuant to applicable law. BD offers a comprehensive Total Rewards program including compensation and benefits. Salary ranges depend on location and role requirements. Salary information for this posting: $60,000 - $110,000 CAD annually. Our job postings may include disclosures about recruitment technologies used. BD is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. If accommodations are needed during recruitment, please contact HR. Primary Work LocationCAN Mississauga - Derry Road West #J-18808-Ljbffr