Client Advocate Volunteers

Populations ServedAdultsChildrenImmigration & Refugee ServicesLow-IncomeAdaptability & ResourcefulnessCommunicationCommunity Engagement/AdvocacyEquity, Diversity & InclusionSocial SkillsVolunteer Advocates support the Service & Care Team by working with the Client Advocacy Coordinator to provide information, referrals and community connections to help address the underlying issues that are placing individuals in need of food bank supports. Duties include providing referrals, assisting clients with applications, appointments and systems navigation, and general administrative duties to maintain client files. Advocacy roles require an understanding of local community resources, a familiarity with vulnerable populations with complex issues, and a commitment to providing services with upmost dignity.Skills & Qualifications:Familiar with working with vulnerable populations, able to respond and support with dignity, respect and tactHigh attention to detail and strong listening skillsIntermediate computer skills required for navigating websites and referral processesAwareness of community services and programs an asset, ability to research available supports to provide effective information and referralsSupport Service & Care team – Volunteers will be cross trained with the Client Services Team to ensure the flexibility to fill in where most needed, and for familiarity with core food bank servicesMeet clients to hear them express their needs and/or issues placing them in need of food bank supportSuggest solutions/steps to addressing underlying needs leading to food insecurityProvide information and/or referrals to local community resourcesSupport clients in making appointments, filling out application forms, navigating next stepsFollow up with clients to track progress towards goalsSupport Client Advocacy Coordinator with Empowerment Programs such as Tax Clinics, Employment Readiness Programs, Special Program Registrations (eg. Christmas Hope, Ready Set Go, etc.)Age Requirements18 years old or aboveRequirementsIFB Shift Orientation and Volunteer Profile CreationSuccessfully complete trial shiftAttend Volunteer Onboarding sessionScheduleMorning shift: 9:30am-12pmAfternoon shift: 1pm-3:30pmInterfaith Food Bank has a 2 shifts/week maximumWilling to make long-term (at least 4-month commitment ideal)Administrative & Office Work , Community Engagement , Immigrant & Refugee Services , Mental Well-BeingApplication TypeAdvancedOther Opportunities with Interfaith Food BankService & Care Volunteers support the Client Services team in providing Emergency Food Assistance. This involves supporting clients while ensuring a welcoming, inclusive and accessible environment. Duties include tasks such as greeting clients and updating files, fulfilling hamper orders, facilitating pick room access and empowering clients while decreasing barriers to services. These tasks are done safely and effectively through detailed processes while adhering to food safety guidelines.Skills and Qualifications:Good customer service skills including listening, empathy and maintaining dignity for clientsAbility to work in a fast-paced environment while standing continuouslyAble to work with a diverse group of individualsSome positions require heavy lifting activities on a regular basis (40lbs and over)Must be able to work with minimal supervision and demonstrate initiativeIntermediate computer skills are an assetJoin the fun celebrating Whoop-Up Days this summer.Experienced volunteers who enjoy carpentry, painting, are team oriented with good communication skills are needed to help with this year’s Whoop-Up Days parade.Volunteer Drivers provide support to our Operations Team by assisting with smaller pickups and/or deliveries using their own vehicles and assisting our paid staff with additional errands and warehouse activities. As representatives of the food bank off-site, Volunteer Drivers will interact with donors and suppliers on our behalf and should be capable of heavy lifting and working in fast-paced and ever-changing environments.Drivers interested in supporting Hamper Deliveries to food bank families will be subject to additional screening requirements (not required for all Volunteer Drivers). #J-18808-Ljbffr