Associé aux ventes au détail/Retail Sales Associate

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.About The RoleDans le cadre de ce rôle, vous interagirez et établirez des liens avec nos clients, tout en leur fournissant un excellent service à la clientèle. Vous agirez à titre d’expert des produits afin d’informer et d’inspirer les clients, et de leur proposer des vêtements adaptés à leurs besoins. Vous offrirez aux clients des informations sur l’assortiment actuel de marchandises, les promotions et les événements en magasin, et vous exécuterez les processus opérationnels de manière efficace et productive. Votre objectif est de faire rayonner notre marque auprès des clients, tout en tentant de les fidéliser à la marque et de les servir efficacementIn this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.What You'll DoTous les associés doivent devenir des experts des comportements de vente de la marque et adopter ces comportements avec tous les clients afin de leur offrir une expérience en magasin de qualité supérieureAccueillir et aider les clients; localiser la marchandise efficacement en utilisant diverses méthodes; répondre aux questions rapidement et avec précisionDonner des conseils de stylisme et faire des suggestions de tenues au client, en s’inspirant des mannequins et des présentoirsPromouvoir la fidélité en informant les clients sur nos programmes de fidélitéTirer parti des outils multi-réseaux pour offrir une expérience harmonieuse en magasinSoutenir les processus de la surface de vente, de la cabine d’essayage, de la caisse et de l’arrière-boutique, selon les besoinsFaire preuve de courtoisie et répondre efficacement aux demandes internes et externesÉchanger et vérifier les informations liées au travail afin de fournir un soutienAll associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accuratelyOffer style and outfit suggestions to the customer, utilizing mannequins and displays for inspirationPromote loyalty by educating customers about our loyalty programsLeverage omni channel offerings to deliver a frictionless customer experienceSupport sales floor, fitting room, check out, and back of house processes, as requiredCourteous and responsive to internal/external requestExchange and verifies job related information to provide supportWho You AreAvoir de bonnes aptitudes pour la communication, et être capable d’utiliser efficacement la technologie et d’interagir avec les clients et l’équipe en vue d’atteindre les objectifsÊtre motivé à résoudre les problèmes, à s’améliorer constamment, à apprendre sans cesse, à accepter la rétroaction et à prendre les mesures qui s’imposentAvoir la capacité de gérer les interactions avec les clients et les problèmes ou les préoccupations de manière courtoise et professionnelleUtiliser des compétences de base de cueillette d’informations pour résoudre les problèmesÊtre en mesure d’apprendre des procédures normalisées dans le cadre de formations en cours d’emploiAu Québec: Doit être capable de parler français.Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goalsProblem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as requiredAble to handle customer interactions and potential issues/concerns courteously and professionallyUse basic information-gathering skills to solve problemsAbility to learn procedural knowledge acquired through on- the-job trainingIn Quebec: Must be able to speak French.Benefits at GapMerchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.Competitive Paid Time Off plans.Company match for donations and volunteer timeRegistered Retirement Savings PlanEmployee stock purchase plan.Medical, dental, vision and life insurance.Virtual health care 24/7Maternity/Parental Top Up.See more of the benefits we offer.For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity. #J-18808-Ljbffr