Bilingual Customer Support Representative

2 weeks ago
Edmonton, Division No. 11, Canada UNFI Full-time
Join UNFI in delivering outstanding bilingual customer support across Eastern Canada. This temporary contract seeks a Customer Experience Representative to assist with orders, claims, and onboarding. As a vital team member at UNFI, this 12-month role requires fluency in French and English, excellent communication skills, and a talent for problem-solving. You will support customers via multiple channels, ensuring their queries are addressed with precision and professionalism while managing order processing and claims resolution.

Key Responsibilities
• Assist with customer orders and claims effectively
• Handle incoming calls and manage queue support
• Process credit card pre-authorizations and acknowledgments
• Resolve customer inquiries promptly, escalating when necessary
• Maintain accurate customer and order documentation

Requirements:
• High School Diploma or equivalent
• 1-2 years customer service experience required
• Call center experience preferred
• Proficiency in Microsoft Office applications
• Excellent verbal and written communication skills in both languages Deliver exceptional customer experiences and support UNFI's commitment to service excellence as a Bilingual Customer Support Representative. #J-18808-Ljbffr

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