Spécialiste du succès partenaire

4 days ago Be among the first 25 applicants Merci pour votre candidature, mais veuillez noter que seul(e)s les candidat(e)s sélectionné(e)s seront contacté(e)s. Les chasseurs de têtes et les agences de recrutement ne sont pas autorisés à soumettre des CV par l'intermédiaire de ce site web ou directement aux gestionnaires. Your team's dynamic The Development Acceleration Program (DAP) team plays a crucial role in managing relationships with a diverse group of partner companies (more than 1000) seeking to leverage our various development tools (SDKs and APIs) to interface with Genetec products. Our team comprises professionals responsible for administrative partner management, technical support, and the certification of SDK integrations developed by our valued partners. Operating internationally, our team is spread across multiple locations, including Montreal at Genetec's headquarters, Paris, and our recent expansion in Singapore. Your day at a glance As a Partner Success Specialist, you will be entrusted with managing relationships with our development partners. Your role will encompass leading pre‑sales sessions and third‑party application integration activities, coordinating SDK training initiatives between our teams and partners, and providing essential development tools (SDKs and APIs), as well as product references to our valued end customers. Responsibilities Coordinate and participate in pre‑sales sessions with potential partners Manage Genetec Software Development Kit (SDK) applications from prospective partners Oversee the provision of SDK tools, samples, and documentation to cater to development needs Obtain comprehensive data on the scope of planned integrations and facilitate approvals through evaluation and collaboration with relevant Product/Commercial teams Track partner data and integration status within Genetec systems, including CRM, SharePoint, Add‑on Portal, etc. Provide prompt answers or direct inquiries to the appropriate teams, whether from external or internal sources Collaborate with the Inside Sales team to ensure proper processing of quotes Work with the Customer Service team to ensure accurate receipt and processing of purchase orders Partner with the Marketing team and partners to publish relevant information through internal and external channels Coordinate SDK training, integration certification, and other related activities Offer first‑level technical and licensing assistance, supporting the coordination of Technical Assistance activities Prepare and present statistical reports on the program Participate in program improvement processes and other pertinent initiatives Guide and supervise interns in collaboration with other team members What makes you a great fit Prior experience in coordination, account management, or customer service roles Excellent proficiency in the Microsoft Office suite (Excel, Word, Outlook, etc.) Strong interpersonal skills, fostering effective teamwork with cross‑functional teams Ability to manage multiple projects and deadlines simultaneously Exceptional organizational skills, attention to detail, and a process‑oriented approach Knowledge of additional languages is a plus Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers) Perks Attractive compensation package Training Tuition Reimbursement Program Subsidized meals in our amazing Bistro (Les Cordons Bleus) Work‑life balance with a flexible working schedule Free, unlimited coffee Private, free parking for all employees Onsite fitness facility with personal trainer We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us Seniority level: Associate Employment type: Full‑time Job function: Other Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Genetec by 2x Get notified about new Specialist jobs in Montreal, Quebec, Canada. #J-18808-Ljbffr