Verafin - Customer Support Specialist
2 weeks ago
Verafin is an industry leader in Financial Crime Management, providing a cloud-based, secure software platform for Fraud Detection and Management, BSA/AML Compliance and Management, High-Risk Customer Management and Information Sharing. Our rapid growth and continuing success mean we have an opening for an experienced Customer Support Specialist to join our team to support our customers from 1:30pm to 9:30pm NST.
Keeping our customers happy is one of our top priorities The Help Desk team is responsible for providing troubleshooting and educational support to customers on a variety of issues. Verafin Customer Support Specialists are self-motivated and driven individuals who thrive in a fast-paced and ever-changing environment. They are passionate team players who are continuously seeking opportunities to grow and improve. Above all else, they help our customers fight financial crime (which kind of makes you a superhero)
We are seeking candidates to work the hours of 1:30 – 9:30pm NST.
Duties & Responsibilities:
Responding to telephone calls, email, and other requests for application support and following up as necessary
Identifying, researching, and resolving issues in a prompt and accurate manner within our software solution
Probing for customer issues and/or concerns to ensure the highest customer satisfaction
Sharing best practices and solutions with team members to enhance customer satisfaction
Documenting, tracking and monitoring customer inquiries in Salesforce to ensure a timely resolution and follow up
Customer education by demonstrating quick tasks within the application
Essential Skills & Qualifications:
Outstanding customer support skills gained through 3+ years of relevant previous experience
Ability to effectively organize, prioritize and escalate customer issues
Excellent written and verbal communication skills
Ability to adjust quickly to changing priorities
Ability to communicate complex technical concepts in non-technical language
Strong ability to analyze and troubleshoot technical issues
Experience using Salesforce would be considered an asset
A strong desire to help others is required
Banking or credit union experience while not a requirement is an asset
We are seeking candidates to work the hours of 1:30 – 9:30pm NST.
This role will close at 11:59 pm NST on April 19th, 2024.
After the purchase of Verafin by Nasdaq in 2021, we are excited to announce as of Jan 1st 2024 we have started to move toward becoming a fully integrated part of Nasdaq. The job you are applying for will be for the Verafin team as part of the larger Nasdaq organization. The folks involved in the recruitment process will be part of the Verafin team. If you are selected for an interview, we are happy to discuss any questions you may have related to these changes. Thank you for your interest in Verafin, a Nasdaq company.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. #J-18808-Ljbffr
-
San Juan de Terranova, Canada Nasdaq, Inc. Full timeVerafin - Software Developer Specialist (Cloud) page is loaded Verafin - Software Developer Specialist (Cloud) Apply locations St. John's - 18 Hebron Way Canada - Toronto - Ontario time type Full time posted on Posted 3 Days Ago job requisition id R0018646 Do you want to join a team where you work on challenging...
-
San Juan de Terranova, Canada Nasdaq, Inc. Full timeVerafin - Software Developer Specialist (Cloud) page is loaded Verafin - Software Developer Specialist (Cloud) Apply locations St. John's - 18 Hebron Way Canada - Toronto - Ontario time type Full time posted on Posted 3 Days Ago job requisition id R0018646 Do you want to join a team where you work on challenging...
-
San Juan de Terranova, Canada Nasdaq, Inc. Full timeVerafin - Software Developer Specialist (Cloud) page is loaded Verafin - Software Developer Specialist (Cloud) Apply locations St. John's - 18 Hebron Way Canada - Toronto - Ontario time type Full time posted on Posted 3 Days Ago job requisition id R0018646 Do you want to join a team where you work on challenging...
-
San Juan de Terranova, Canada Nasdaq Full timeDo you want to join a team where you work on challenging problems, make a positive difference to the world, and have fun doing it? Then we have the perfect role for you! Verafin is an innovator in anti-financial crime management solutions, with a mission to create the world’s most effective crime-fighting network. As a Software Developer Specialist on our...
-
San Juan de Terranova, Canada Nasdaq Full timeDo you want to join a team where you work on challenging problems, make a positive difference to the world, and have fun doing it? Then we have the perfect role for you! Verafin is an innovator in anti-financial crime management solutions, with a mission to create the world’s most effective crime-fighting network. As a Software Developer Specialist on our...
-
San Juan de Terranova, Canada Nasdaq Full timeDo you want to join a team where you work on challenging problems, make a positive difference to the world, and have fun doing it? Then we have the perfect role for you! Verafin is an innovator in anti-financial crime management solutions, with a mission to create the world’s most effective crime-fighting network. As a Software Developer Specialist on our...
-
Verafin - Senior System Administrator
1 week ago
San Juan de Terranova, Canada Nasdaq, Inc. Full timeVerafin - Senior System Administrator page is loaded Verafin - Senior System Administrator Apply locations Canada - St. John's - Newfoundland & Labrador time type Full time posted on Posted 4 Days Ago job requisition id R0018467 Manages the Information Technology (IT) infrastructure within an organization, including the...
-
Verafin - Senior System Administrator
1 week ago
San Juan de Terranova, Canada Nasdaq, Inc. Full timeVerafin - Senior System Administrator page is loaded Verafin - Senior System Administrator Apply locations Canada - St. John's - Newfoundland & Labrador time type Full time posted on Posted 4 Days Ago job requisition id R0018467 Manages the Information Technology (IT) infrastructure within an organization, including the...
-
Verafin - Senior System Administrator
1 week ago
San Juan de Terranova, Canada Nasdaq, Inc. Full timeVerafin - Senior System Administrator page is loaded Verafin - Senior System Administrator Apply locations Canada - St. John's - Newfoundland & Labrador time type Full time posted on Posted 4 Days Ago job requisition id R0018467 Manages the Information Technology (IT) infrastructure within an organization, including the...
-
Implementation & Support Analyst
4 days ago
San Juan de Terranova, Canada Verafin Full timeThis is a great opportunity to join the Implementation & Support Team at ClearRisk, a rapidly scaling company in the Newfoundland Tech Sector. The ideal candidate has a passion for building external relationships, helping customers meet their organizational goals, and all the benefits and challenges that go along with that! Integrity. Teamwork. A passion for...
-
Implementation & Support Analyst
4 days ago
San Juan de Terranova, Canada Verafin Full timeThis is a great opportunity to join the Implementation & Support Team at ClearRisk, a rapidly scaling company in the Newfoundland Tech Sector. The ideal candidate has a passion for building external relationships, helping customers meet their organizational goals, and all the benefits and challenges that go along with that! Integrity. Teamwork. A passion for...
-
Implementation & Support Analyst
4 days ago
San Juan de Terranova, Canada Verafin Full timeThis is a great opportunity to join the Implementation & Support Team at ClearRisk, a rapidly scaling company in the Newfoundland Tech Sector. The ideal candidate has a passion for building external relationships, helping customers meet their organizational goals, and all the benefits and challenges that go along with that! Integrity. Teamwork. A passion for...
-
San Juan de Terranova, Canada Verafin Full timeAbout Veristart Technologies Inc.: Veristart Technologies Inc. is an exciting startup organization developing advanced solutions for managing access control, security, and compliance for construction equipment. We are part of the Genesis Enterprise incubator and are rapidly moving to the pilot testing phase of our prototype. Job Description: We are seeking...
-
Assistant Controller
5 days ago
San Juan de Terranova, Canada Verafin Full timeThe Assistant Controller is responsible for providing accounting support in all areas of financial processes and reporting. The ideal candidate is more than just a numbers person, they have impeccable attention to detail, a desire to learn, technical know-how, and last but not least, the ideal candidate is incredibly organized while juggling multiple...
-
Assistant Controller
4 days ago
San Juan de Terranova, Canada Verafin Full timeThe Assistant Controller is responsible for providing accounting support in all areas of financial processes and reporting. The ideal candidate is more than just a numbers person, they have impeccable attention to detail, a desire to learn, technical know-how, and last but not least, the ideal candidate is incredibly organized while juggling multiple...
-
Assistant Controller
5 days ago
San Juan de Terranova, Canada Verafin Full timeThe Assistant Controller is responsible for providing accounting support in all areas of financial processes and reporting. The ideal candidate is more than just a numbers person, they have impeccable attention to detail, a desire to learn, technical know-how, and last but not least, the ideal candidate is incredibly organized while juggling multiple...
-
Assistant Controller
1 month ago
San Juan de Terranova, Canada Verafin Full timeTelelink is growing again. We’re looking for someone to grow with us as we expand our accounting department. The Assistant Controller is responsible for providing accounting support in all areas of financial processes and reporting. The ideal candidate is more than just a numbers person, they have impeccable attention to detail, a desire to learn,...
-
Assistant Controller
1 month ago
San Juan de Terranova, Canada Verafin Full timeTelelink is growing again. We’re looking for someone to grow with us as we expand our accounting department. The Assistant Controller is responsible for providing accounting support in all areas of financial processes and reporting. The ideal candidate is more than just a numbers person, they have impeccable attention to detail, a desire to learn,...
-
Assistant Controller
1 month ago
San Juan de Terranova, Canada Verafin Full timeTelelink is growing again. We’re looking for someone to grow with us as we expand our accounting department. The Assistant Controller is responsible for providing accounting support in all areas of financial processes and reporting. The ideal candidate is more than just a numbers person, they have impeccable attention to detail, a desire to learn,...
-
Information Security Manager
1 month ago
San Juan de Terranova, Canada Verafin Full timeThis is an amazing opportunity to join the talented team of technology professionals at ClearRisk, a rapidly scaling company in the Newfoundland Tech Sector. If you want to be part of a collaborative environment where you will be empowered to shape the direction of our security initiatives, we’d love to hear from you! Integrity. Teamwork. A passion for...
