Private Cloud Service Manager

JOB TITLE: Private Cloud Service ManagerSALARY: £83,411 – £98,130LOCATION(S): Halifax, Leeds, or ManchesterHOURS:Full-time – 35 hours per weekWORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Halifax, Leeds, or Manchester office.About this opportunityLloyds Banking Group is the UK’s largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper.We’re on the mission to build the bank of the future, and we need your help do it Continuing our extensive transformation programme, we’re redefining what a bank is from the inside out. Our technology, our culture, and our mind‑set is changing to craft a true engineering‑led organisation.Our Private Cloud Service team is looking for a Private Cloud Service Manager to lead the service agenda across our internal engineering teams and suppliers with particular focus on the middleware technology stack.The roletia will provide a voice to Private Cloud consumers, identifying and supporting resolution of impediments and issues as well_views providing transparency of service status, metrics and performance.This is a leadership level role and will blend both deep domain and engineering expertise with a great passion for coaching and developing people in a “player‑coach” model as well as continually developing yourself.You’ll provide feedback into the Product Owner backlogs and therefore development of the product roadmap in order to improve the Private Cloud Service with particular focus on remediation of operational risk.What you’ll doOwning the overall operations for our Private Cloud, including incident, problem, availability management, on‑call, manual intervention and removal of toilDriving operational standards, developing the service levels and controls to support better consumer outcomesEnsuring all our internal and supplier teams provide excellent incident and problem management support and act as a point of escalation for service incidentsSupporting consumers to through the Production Readiness Review quality gateImplementing service dashboards and reporting using native tooling wherever possibleIdentification of opportunities to improve service levels and control across the Private Cloud PlatformRelationship and performance management of Private Cloud Service Providers through service reviews, daily operational shouts etc.Why Lloyds Banking GroupWe’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including youWhat you’ll needExperience managing an Enterprise scale IT service in Financial Services or other large enterprises in highly regulated environmentsKnowledge and experience of Middleware Technologies (MQ, DataPower, Websphere) alguniciosoUnderstanding of agile delivery methodologies and DevOpsMust have leadership experience ideally including line or supplier management and developing teams to excel and increase productivityExperience working with a broad set of Private Cloud services and productsExperience of leading operational 24x7 support services, including incident management and defining and maintaining service levelsManaging 3rd party suppliers to deliver critical servicesnikovDelivering consumer outcomes to support greater cloud adoptionNegotiator to influence technical and leadership decisions to achieve the right consumer outcomes and operational needsExperience in managing risks and controls across technical platformsIt would be great if you also hadExperience developing metrics to demonstrate performance improvement – SLIs, SLOs, etc.Experience implementing dashboards for multi‑cloud managementAbout working for usOur ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivGPL.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance‑related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policies #J-18808-Ljbffr