Manager, Concierge Support
2 weeks ago
Manager, Concierge Support (Bilingual French) As a Concierge Support Manager, Client Services & Solutions within Global Transaction Banking (GTB), you will provide dedicated technical support to the bank’s top-tier corporate clients. You will manage complex client relationships, resolve technical issues, and support the implementation and maintenance of electronic cash management services. In this role you will: Serve as the primary technical support contact for a portfolio of top-tier corporate clients. Manage and resolve complex technology incidents, including issue tracking, escalation, and coordination with internal resolution teams. Maintain detailed operational and customer profile documentation for customized client solutions. Collaborate with internal GTB departments and external partners (e.g., IT&S, MTO, Sales, and Product) to ensure timely service delivery. Support the onboarding of new services and application migrations for assigned clients. Proactively communicate service disruptions and IT&S alerts to clients. Act as a subject matter expert and escalation point for junior team members. Identify opportunities to improve support processes and documentation, enhancing client satisfaction. Advocate for client needs and process improvements by liaising with senior management. Ensure compliance with operational risk, regulatory, and conduct risk frameworks. What skills will enable you to succeed? Expert-level knowledge in electronic cash management, especially in payments. Bilingualism in French (required). Strong technical background through education or work experience. Experience managing client relationships in a financial services or banking environment. Proven ability to lead and mentor team members in a high‑performance setting. Strong problem‑solving skills and ability to navigate complex investigations. Familiarity with operational risk, regulatory compliance, and AML/ATF frameworks. Excellent communication and collaboration skills across departments and with clients. Ability to work non‑standard hours as needed in a fast‑paced environment. Experience with process improvement and documentation best practices. Commitment to fostering an inclusive and supportive team culture. What’s in it for you? A rewarding career path with diverse opportunities for professional development. An organization committed to making a difference in our communities. A competitive rewards program including annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. Diversity, Equity, Inclusion & Allyship – an inclusive culture that empowers every employee. Accessibility and Workplace Accommodations – commitment to an inclusive and barrier‑free environment. Location: Toronto, Ontario, Canada About Scotiabank: Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. We value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Only selected candidates will be contacted for an interview. #J-18808-Ljbffr
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