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Business Change Manager
4 weeks ago
Our client, a leading financial institution, is seeking a Senior Change Manager for a 9‑month contract, with strong potential for extension (no conversion to full‑time). This is a hybrid role requiring 2 days per week in office (Tuesday and Wednesday) plus every third Friday. The successful candidate will support a major transformation initiative within the Personal Banking business, focused on end‑user adoption, readiness, and sustained change across contact centers and banking centers. Responsibilities Design and execute end‑to‑end people change management strategies to support Project Odyssey across impacted Personal Banking teams. Develop comprehensive change strategies and detailed tactical plans focused on end‑user adoption and engagement. Conduct change impact assessments, stakeholder analyses, and readiness evaluations to inform change approach and sequencing. Lead and deliver engagement activities including focus groups, town halls, leadership briefings, and frontline sessions. Drive adoption and proactively identify, assess, and mitigate resistance to change. Partner closely with program leadership to ensure strong alignment, sponsorship, and accountability. Coach and influence leaders and stakeholders at multiple levels to reinforce change ownership and sustain outcomes. Ensure change plans are integrated with broader program milestones and business priorities. Track change effectiveness and readiness, adjusting tactics as required to support successful implementation. Must‑Have Skills 10+ years of experience in People Change Management, with a strong focus on end‑user adoption (not project or technology management). Proven ability to develop change strategies and actionable tactical plans for large, complex initiatives. Hands‑on experience executing change activities, including facilitating sessions and presenting to senior leaders and frontline employees. PROSCI certification or methodology experience (non‑negotiable). Strong business acumen with the ability to translate strategy into practical, people‑focused outcomes. Excellent stakeholder management, influencing, and communication skills across all organizational levels. Ability to work independently, manage ambiguity, and take full ownership of deliverables. Nice‑to‑Have Skills Previous experience within large Canadian financial institutions. Experience supporting transformation initiatives impacting contact centers or frontline banking environments. Job Details Seniority level: Mid‑Senior level Employment type: Contract Job function: Management and Project Management Industries: Banking and Financial Services If you are interested and qualified for this opportunity, please send your updated resume in MS Word format to fouzan@ifgpr.com. For other opportunities please visit www.ifg-global.com today #J-18808-Ljbffr
