Retail Store Manager

Retail Store Manager PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love— a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits That Benefit You Paid bi-weekly Health benefits: medical, dental, vision Retirement Plan Tuition assistance Associate discounts and perks Paid time off for full‑time associates Career pathing Development opportunities Job Summary PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store. Essential Responsibilities People Leadership Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open‑door culture in the store by engaging and listening to associates. Accountable for creating and posting the schedule for the entire store. Facilitates the associate experience and supports associate development, including reviews, recognition, team activities, labor management, training, onboarding, mentoring, and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. Communicates information to associates and adjusts team priorities to meet goals. Ensures continued alignment and responds effectively to a changing environment. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall engagement. Ensures all associate reviews are delivered on time. Overall Store Experience Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. Builds a store environment focused on consistently delivering an exceptional, positive in‑store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates and partners with the Store Leadership team on in‑store and community events. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies, procedures, and the code of ethics. Conducts monthly Core and Services Walks to validate proper execution of policies and procedures. Prioritizes and ensures a safe environment for associates, pets, and pet parents. Ensures inventory management tools maintain appropriate stock levels. Communicates business and financial objectives to other leaders within the store. Reviews in‑store cameras to assess safety, associate behaviors, and risk. Takes immediate action and reports when a sick/injured pet is identified; transports to vet if needed. Shared responsibility for opening and closing procedures to uphold brand promise. Business Management Deliver corporate strategy and profitability goals by executing leadership direction. Analyze, root‑cause, and respond to reporting across all store areas; create improvement plans as needed. Identify and drive opportunities to grow the business, and hold associates accountable for store P/L expectations such as sales and shrink targets. Manage expenses such as labor and supplies and other relevant store metrics. Leverage home office partners and resources to submit and follow up on store‑related work orders and purchase card allocation. Create and post schedules for the entire store. Process payroll weekly and manage labor within a budget. Execute daily, weekly, and monthly reporting and paperwork as required by the Company. Run store related errands to support store needs. Qualifications 4–6 years of retail leadership or experience in a customer‑focused environment. Full‑time availability required; flexible schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non‑leader associates, carrying out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands and Work Environment Stand, walk, climb a ladder, and use hands to handle, store, write, etc.; frequently reach with hands and arms, stoop, kneel, crouch, talk and hear. Lift and/or move up to 50 pounds and occasionally team‑lift more than 100 pounds. Expose to moving mechanical parts, wet environment with abundant pet hair; moderate noise level with occasional high noise. Exposure to live animals and handling common. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Do What You Love Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. Benefits are described at https://benefits.petsmart.com/ca/ #J-18808-Ljbffr